Office Administrator

Happy Days Nurseries Limited; Newquay; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

50% childcare discount

Generous annual leave

Further benefits

Job summary

Happy Days Nurseries Limited is seeking an organised Office Administrator to join our Summercourt Support Centre. The role focuses on providing essential administrative support, front-desk service, and coordination of office processes to keep day-to-day operations efficient.

You will manage enquiries, post, calendars and IT procurement while delivering a friendly, professional service. The position offers hybrid working after an initial month, with a 40-hour week and a pro rata salary.

Qualifications

• Organised and proactive with strong attention to detail.
• Experience in an administrative role is preferred.
• Good verbal and written communication skills required.

Responsibilities

• Answering enquiries and directing messages for visitors and callers.
• Maintain smooth office operations including post, stationery and calendars.
• Provide admin support to teams across the organisation as required.
• Oversight of service desk and ticketing systems and handling confidential information.

Skills

Organised

Customer-facing

Attention to detail

IT skills

Communication skills

Team-focused

Education

GCSE English and Maths

Tools

Microsoft Office

Excel

Job description

Location: Summercourt, Cornwall
Salary: £28,669.68 per annum pro rata
Additional Benefits: 50% Childcare Discount, Generous Annual Leave & Further Benefits
Contract: Fixed-term, initially 6 months with potential to extend
Hours: 40 hours per week, Monday to Friday, 8.30am – 5.30pm
Working Pattern: Office-based for the first month, with hybrid working available thereafter, subject to business requirements.

About Happy Days

Happy Days is growing, and we're looking for an organised, proactive and friendly Office Administrator to join our Support Centre team in Summercourt, Cornwall.

As an Office Administrator, you'll play an important role in supporting the smooth and efficient running of our Support Centre, providing essential administrative support across the organisation and acting as the first point of contact for visitors and callers.

This is an exciting opportunity to join a busy and collaborative team, where you'll work closely with colleagues across our Support Centre and nursery settings. You'll help keep our day-to-day operations running smoothly, ensuring enquiries are handled professionally, information is well organised and colleagues receive the support they need.

The Role

As an Office Administrator, you'll be at the heart of our Support Centre, helping to ensure the office and reception area operate efficiently and professionally.

You'll manage incoming enquiries, provide administrative support to teams across the business and oversee a range of office processes, including post, stationery, calendars, meeting arrangements and our service desk and ticketing system.

You'll be a key point of contact for visitors, colleagues and nursery teams, helping to maintain excellent communication and providing a friendly, helpful and professional service.

Key Responsibilities

• Act as the first point of contact for visitors and callers, responding to enquiries and directing messages appropriately.
• Ensure the smooth and efficient running of the office and reception area.
• Monitor administrative and enquiry email inboxes, responding to and actioning requests.
• Provide administrative support to teams across the organisation as required.
• Monitor stationery and office supplies, maintaining appropriate stock levels and placing orders when necessary.
• Organise the collection and disposal of confidential shredding.
• Provide administrative support with Company IT procurement, telecommunications and data requirements.
• Manage incoming and outgoing post, including opening and distributing mail, franking outgoing post and visiting the Post Office.
• Support nursery settings with administrative requirements and the ordering of resources.
• Assist with arrangements for accommodation, training, travel and meetings.
• Support the printing and preparation of training documents and materials.
• Maintain and update the Company's holiday calendar and meetings and events calendar on Outlook.
• Oversee the service desk and ticketing system, ensuring requests are appropriately managed.
• Handle confidential information with professionalism, discretion and integrity.
• Represent Happy Days Nurseries positively, ensuring all duties are carried out in accordance with Company policies and procedures.

What We're Looking For

We're looking for someone who is organised, approachable and confident managing a varied administrative workload. You'll enjoy working with people, have excellent attention to detail and take pride in providing an efficient and helpful service.

You’ll ideally have:

• At least one year's experience working in an administrative role.
• Previous experience in a customer-facing role, with a friendly and professional approach.
• GCSE English and Maths at Grade C or above, or equivalent.
• Excellent verbal and written communication skills.
• Strong IT skills, including intermediate-level Excel and confidence using Microsoft Office applications.
• Excellent attention to detail, particularly when checking spelling and proofreading documents.
• The ability to organise and prioritise workloads, manage competing demands and work to deadlines.
• Confidence using initiative, problem-solving and responding positively to changing requirements.
• A proactive approach to learning, development and continuous improvement.
• The ability to handle confidential information in a trustworthy, honest and discreet manner.
• A positive, flexible and team-focused attitude, with a genuine commitment to delivering excellent customer service.

What We Offer

We're proud to provide a supportive and collaborative working environment where our people can develop, progress and thrive.

Flexible Working

We recognise the importance of flexibility and offer:

• Office-based working during your first month to support your induction and integration into the team.
• Hybrid working opportunities thereafter, with a minimum of one day per week in the office, subject to business requirements and team arrangements.

Learning & Development

Ongoing professional development and training opportunities.

Opportunities to broaden your administrative experience across different areas of the business.

Support from experienced colleagues and the wider Support Centre team.

Opportunities for career development and progression within the organisation.

A collaborative and inclusive working environment.

• 50% childcare discount, subject to eligibility criteria.
• Up to four additional gifted days off during the Christmas closedown.
• Generous annual leave.
• Access to a range of health and wellbeing support.
• A positive working environment where teamwork and contribution are recognised.

Whether you're an experienced administrator looking for your next opportunity or someone who enjoys a varied, customer-focused role and wants to develop their career within a growing organisation, we'd love to hear from you.

This is an opportunity to become an important part of our Support Centre team, supporting colleagues across the business and helping us make a difference to children's lives.

Inclusion & Safeguarding

Happy Days is committed to creating an inclusive workplace where everyone feels valued and respected. If you require reasonable adjustments during the recruitment process, please let us know.

Happy Days Nurseries is committed to safeguarding the safety and wellbeing of the children in our care. All successful candidates will undergo the required pre-employment and vetting checks, including verification of the right to work in the UK.

Subject to eligibility criteria. Up to four additional gifted days off during the Christmas closedown