Business Administrator Apprenticeship

Middlesbrough College Group; Tees Valley; Hybrid; GBP 11,000 - 14,000; Full time

Job summary

Middlesbrough College offers an Apprenticeship in Business Administration in Middlesbrough. You will learn on the job while gaining a Level 3 qualification, with 30 hours per week and a starting wage of £12,480 in the first year.

The program includes on-the-job training and progression depending on age and performance, with time away for specialist training and day release at Middlesbrough College.

Qualifications

• GCSE Maths and English (Grade 4) required.
• Share if you have other relevant qualifications or industry experience.
• The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

• Assist with day-to-day administrative tasks, including filing, data entry, and managing correspondence.
• Support the recruitment process by scheduling interviews and maintaining candidate records.
• Help manage client and staff records, ensuring all information is up-to-date and accurate.
• Assist in the preparation of reports, presentations, and other documentation.
• Provide excellent customer service to clients, staff, and visitors.
• Support the coordination of training sessions and staff meetings.
• Handle telephone and email inquiries professionally and efficiently.
• Perform other administrative duties as required to support the team.

Skills

Customer care

Logical

Education

GCSE Maths & English (Grade 4)

Job description

Closes in 18 days (Sunday 11 October 2026 at 11:59pm)

Northern Skills is recruiting on behalf of SNE Care Services who are looking for a hardworking, motivated and enthusiastic candidate to join their team. During the course of this apprenticeship, you will be learning the role of a business administrator while also gaining a qualification.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Hours Monday - Friday, working hours to be confirmed.

30 hours a week

Sunday 25 October 2026

Duration

1 year 9 months

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assist with day-to-day administrative tasks, including filing, data entry, and managing correspondence
• Support the recruitment process by scheduling interviews and maintaining candidate records
• Help manage client and staff records, ensuring all information is up-to-date and accurate
• Assist in the preparation of reports, presentations, and other documentation
• Provide excellent customer service to clients, staff, and visitors
• Support the coordination of training sessions and staff meetings
• Handle telephone and email inquiries professionally and efficiently
• Perform other administrative duties as required to support the team

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• UNIT 10 STEPHENSON COURT, SKIPPERS LANE INDUSTRIAL ESTATE, MIDDLESBROUGH, TS6 6UT
• Suite 15 Evolution Business Centre, Northallerton, DL6 2NQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
• Business Administrator Level 3 Apprenticeship Standard
• Day release at Middlesbrough College

Requirements

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Logical

About this employer

SNE Care Services provide the highest level of support to you from the comfort of your own home or out in the community, whatever the health requirements we can be sure to meet your needs with a person centred approach to meet your satisfaction and we will endeavour to provide the best quality of care.

• Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

The contact for this apprenticeship is:

MIDDLESBROUGH COLLEGE

The reference code for this apprenticeship isVAC2000047810.