Business Administration Apprenticeship with Park Surgery

Park Surgery; Middlesbrough; On-site; GBP 9,000 - 15,000; Full time

Job summary

Park Surgery in Middlesbrough is looking for an Apprentice to join our friendly team at three sites. You’ll undertake general reception duties, book appointments, greet patients, input data, and liaise with staff and external services while training as a Business Administrator (Level 3).

The apprenticeship lasts 1 year 6 months, with training provided by Middlesbrough Council. A can-do attitude with good communication and IT skills will help you develop and progress toward more senior roles

Qualifications

• GCSE English and Maths at grade 4/C or above.
• Good communication and IT skills for reception tasks.
• Strong attention to detail and organisational ability.
• Ability to work well in a small team and multitask.

Responsibilities

• Undertake general reception duties, handling calls, messages, and visitor enquiries.
• Collect payments for non-NHS services and greet patients.
• Book appointments and handle home visit requests.
• Work on front reception and perform photocopying tasks.
• Email and input/extract information from the practice system.
• Liaise with NHS services and pharmacies; keep waiting areas tidy.
• Perform other duties as required to support the team.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Administrative skills

Team working

Multi-tasking

Education

GCSE English 4/C or above

GCSE Maths 4/C or above

Job description

Introduction

Park Surgery is looking for an Apprentice to join our friendly team. We are a busy GP practice that operates over 3 sites located in central Middlesbrough and Thorntree estate. We offer first-class patient - centred primary care to a combined list of circa 12,500 patients.

About the Employer

Park surgery is a busy local GP practice operating over 3 sites in Middlesbrough with over 12,500 patients. We offer first class patient-centred primary care to Middlesbrough residents.

What You'll Do

• Undertake general reception duties, making and taking telephone calls, taking messages, face-to-face enquiries, liaising with staff, outside agencies, and visitors/patients
• Collect payments for non-NHS services
• Greet and direct patients and visitors
• Booking appointments
• Dealing with home visit requests
• Working on front reception
• Photocopying
• Emailing
• Inputting and extracting information from the practice system
• Liaising with other NHS services/pharmacies
• General housekeeping, i.e. keeping the reception and waiting areas tidy
• Any other reasonable duties as necessary

Training Outcome

• It will be varied and interesting, and sometimes challenging
• The ideal candidate will be someone with a ‘can do’ approach who is able to benefit from the training and support we can provide to develop
• The possibility to join our team full-time with a chance to progress onto more senior roles in time

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Multi-tasking

Qualifications

• Desired - GCSE - English - 4, C or above
• Desired - GCSE - Maths - 4, C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, between 8.00am - 6.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: MIDDLESBROUGH COUNCIL