Dental Receptionist Apprentice

RC AESTHETICS LTD; Doncaster; On-site; GBP 12,000 - 15,000; Full time

Job summary

Rossington Dental Practice in Doncaster is inviting applications for an Apprentice Dental Receptionist. You will welcome patients, handle calls, book appointments, and support the team with everyday admin tasks in a busy NHS and private practice.

This apprenticeship, Level 3 Business Administrator, offers hands-on training with Sheffield College and the chance to secure full-time employment upon successful completion.

Qualifications

• GCSE English and Maths at least grade 4/C or equivalent.
• GCSE requirements are essential for the role.
• Apprenticeship in business and administration will provide on-the-job training.

Responsibilities

• Greet patients and manage arrival and departure.
• Answer phones and book appointments using practice software.
• Maintain patient records with confidentiality and accuracy.
• Coordinate patient flow and prioritise appointments.
• Assist with stock control and office supplies ordering.
• Process payments and handle billing inquiries.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Team working

Creative

Initiative

Non judgemental

Patience

Education

GCSE English and Maths

Job description

Introduction

An exciting opportunity has become available for an Apprentice Dental Receptionist in a busy Dental Surgery in the DN11 area of Doncaster.

About the Employer

Welcome to Rossington Dental Practice, your trusted provider of NHS and private dental care for adults and children alike. Conveniently located in the heart of Rossington, Doncaster, we are dedicated to delivering high-quality dental services in a warm and inviting environment. Our modern facility is designed to meet a full spectrum of dental needs, from routine care to specialised treatments, supported by a talented team of professionals. Our staff includes experienced dentists, foundation dentists, a dental hygienist/therapist, skilled dental nurses, friendly receptionists, and an efficient practice manager. Led by our principal dentist, our practice is registered with the Care Quality Commission (CQC), ensuring we uphold the highest standards of care and comply with health regulations. This commitment to excellence in care reflects our dedication to your well‑being and satisfaction. At Rossington Dental Practice, we’re here to create healthy, confident smiles for all. We welcome you to join our dental family and experience the personalised, comprehensive care that we are proud to offer.

What You'll Do

• Greeting and welcoming patients warmly, managing their arrival and departure processes efficiently
• Answering phones, handling enquiries, and scheduling appointments using practice management software
• Managing and updating patients, ensuring accuracy and confidentiality in line with data protection regulations
• Coordinating patient flow and optimising the appointment book to maximise clinic efficiency
• Assisting with stock control and ordering of office supplies, ensuring the practice is well equipped
• Processing payments, handling billing enquiries and liaising with insurance providers
• Supporting the practice manager with administrative tasks, including report generation and data analysis
• Contributing to the maintenance of practice policies and procedures, ensuring compliance with CQC standards
• Assisting with marketing activities such as managing social media updates or patient communications
• Maintaining a tidy, organised and professional reception area and contributing to the overall upkeep of the practice
• Learning and applying principles of effective communication, customer service and team collaboration within a healthcare setting

Training Outcome

Possibility of full time employment upon successful completion of apprenticeship.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - A*-C or 9-4
• Essential - GCSE - Maths - A*-C or 9-4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - FridayDetails of working week to be discussed at interview

Expected Duration: 1 Year 6 Months

Training Provider: SHEFFIELD COLLEGE, THE