Business Admin Apprentice - Irlam Clinic

Irlam Clinic (Salford Care Centres); Cadishead; On-site; GBP 12,000 - 15,000; Full time

Job summary

Irlam Clinic (Salford Care Centres) is offering a Business Administration Apprentice position within a NHS GP practice in Salford. The role involves speaking with patients, updating records, booking appointments, handling emails, and maintaining confidential information.

You will develop essential administrative and customer service skills while learning how the GP practice operates and the importance of data protection.

Qualifications

• Excellent communication and customer care skills are required.
• Strong administrative abilities and data handling.
• Ability to work in a team and manage workload under pressure.
• Training outcome to be discussed after completion of the apprenticeship.

Responsibilities

• Speak with patients professionally and handle enquiries via telephone.
• Update patient information on computer systems.
• Book and manage appointments.
• Respond to emails and correspondence.
• Maintain accurate and confidential records.
• Understand how the NHS GP practice operates.
• Learn the importance of confidentiality and data protection.
• Develop strong customer service and communication skills.

Skills

Communication skills

Customer care skills

Administrative skills

Team working

Non judgemental

Approachable

Confident

Manage workload

Work well under pressure

Manage a fast paced job role

Education

GCSE Maths and English

Job description

Introduction

Irlam Clinic have a fantastic opportunity to join them at their busy practice. If you are looking to work as a Business Admin Apprentice in a Health Care Setting, this could be the role for you. Irlam Clinic are looking for someone that is hardworking, patient and willing to get the job done. Patient Confidentiality is their top priority.

About the Employer

• Irlam Clinic is an NHS GP practice based in Salford. They provide primary healthcare to people in the local community. They aim to provide a high-quality, caring and professional healthcare service, with patients at the centre of what they do.

What You'll Do

• Speaking with patients professionally and handling enquiries via telephone
• Using computer systems and updating patient information
• Booking and managing appointments
• Responding to emails and correspondence
• Maintaining accurate and confidential records
• Understanding how the NHS GP practice operates
• Learning the importance of confidentiality and data protection
• Develop strong customer service and communication skills

Training Outcome

• To be discussed following apprenticeship completion

Skills Required

• Communication skills
• Customer care skills
• Administrative skills
• Team working
• Non judgemental
• Approachable
• Confident
• Manage workload
• Work well under pressure
• Manage a fast paced job role

Qualifications

• Desired - GCSE - Maths and English - A* - D / 9 - 3

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9am - 5pm (actual start times to be confirmed)

Expected Duration: 1 Year 6 Months

Training Provider: SALFORD CITY COLLEGE