Business Administration Apprentice (ACT)

Tdr Training Ltd; Hebburn; On-site; GBP 18,000 - 24,000; Full time

Job summary

ACT Group in Hebburn is seeking a Business Administration Apprentice to join their team for 18 months, starting 5 Oct 2026. This role offers hands-on experience across administration and accounts within a busy engineering and manufacturing environment.

You will provide day-to-day admin support, handle calls and emails, assist with orders and invoices, and learn how departments like sales, customer service and finance work together.

Qualifications

• GCSE English Language or English Literature (Grade 4 or above) essential.
• GCSE Maths (Grade 4 or above) essential.
• Customer care skills.

Responsibilities

• Providing general administrative support across the business.
• Answering incoming telephone calls and responding to emails in a professional manner.
• Handling customer and supplier enquiries and directing them to the appropriate staff.
• Processing and updating information accurately on internal systems and databases.
• Creating, updating and maintaining electronic records and documentation.
• Assisting with customer orders, purchase orders and related paperwork.

Skills

Customer care skills

General administrative support

Education

GCSE English Language or English Literature (Grade 4 or above)

GCSE Maths (Grade 4 or above)

Tools

Microsoft Office

Job description

Business Administration Apprentice (ACT)

Advanced Cutting Tools — 8 APOLLO COURT, KOPPERS WAY, MONKTON BUSINESS PARK SOUTH, HEBBURN, NE31 2ES

Duration 18 Months

Level Level 3

Start Date 5 Oct, 2026

Positions 1 Available

About the Role

We are looking for an enthusiastic and organised Business Administration Apprentice to join our team at ACT Group.

Key Responsibilities

We are looking for an enthusiastic and organised Business Administration Apprentice to join our team at ACT Group.

This is an excellent opportunity for someone looking to begin their career in business administration within a busy engineering and manufacturing environment. You will work alongside different areas of the business, providing day-to-day administrative support while also gaining valuable experience assisting the Accounts Department.

As you develop within the role, you will gain an understanding of how the different functions of the business work together and will be encouraged to take on additional responsibilities.

Key Responsibilities

Your duties will include:

• Providing general administrative support across the business.
• Answering incoming telephone calls and responding to emails in a professional manner.
• Handling customer and supplier enquiries and directing them to the appropriate member of staff.
• Processing and updating information accurately on internal systems and databases.
• Creating, updating and maintaining electronic records and documentation.
• Assisting with customer orders, purchase orders and associated paperwork.
• Supporting the preparation of quotations, order confirmations and other business documents.
• Liaising with customers, suppliers and colleagues to obtain information and resolve routine queries.
• Supporting the Accounts Department with general finance administration.
• Assisting with the processing and checking of purchase and sales invoices.
• Matching invoices against purchase orders and delivery documentation.
• Helping to maintain accurate supplier and customer account records.
• Assisting with filing, scanning and organising financial documentation.
• Supporting the team with basic credit control administration and following up outstanding information where required.
• Using Microsoft Office packages including Outlook, Word and Excel.
  Supporting the organisation of meetings and maintaining diaries or schedules where required.
• Working closely with colleagues across Sales, Customer Service, Accounts and other departments.
• Ensuring information is handled accurately and confidentially.
• Undertaking any additional administrative duties appropriate to the role.

Requirements & Qualifications

• GCSE English Language or English Literature (Grade 4 or above) essential
• GCSE Maths (Grade 4 or above) essentia
• Customer care skills

Working Hours

Monday – Friday, 8.30am – 4.30pm.

37 hours a week

Future Prospects

On successful completion of the apprenticeship, there may be opportunities to progress into a permanent role within the business, depending on performance and business requirements. Potential career pathways could include Business Administration, Accounts/Finance, Customer Service or Sales Support, with opportunities to take on increased responsibility as skills and experience develop.

About the Employer

ACT Group is an established engineering solutions provider specialising in the supply of high-quality cutting tools, tooling solutions and technical support to the manufacturing and engineering industries.

Working with customers across a range of engineering applications, ACT Group focuses on providing innovative and cost-effective solutions that help businesses improve machining performance, productivity and efficiency.

The company combines technical engineering expertise with a strong focus on customer service, offering a professional and supportive working environment. An apprenticeship with ACT Group provides an excellent opportunity to gain experience within an established engineering business and understand how departments including administration, accounts, sales and customer support work together.

Address

8 APOLLO COURT, KOPPERS WAY, MONKTON BUSINESS PARK SOUTH, HEBBURN, NE31 2ES