Business Admin L3 Apprentice

Barrett Steel Limited; Reading; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Fully funded apprenticeship

Salary £16,500

25 days holiday

Pension + Life Assurance

Discounts on retail & leisure

Wellbeing services

Career progression

Mentor support

Job summary

Barrett Steel Limited is offering a funded 19‑month Business Administration Apprenticeship at its Reading site. You will be mentored by an established site team while training one day a week and working in core business activities the rest of the time.

The apprenticeship runs Monday to Friday, with a starting salary of £16,500. You will gain hands-on experience handling customer enquiries, processing orders, maintaining records, and supporting stock and paperwork.

Qualifications

• Must be local to the Reading site and able to commute.
• Genuine interest in building a career with Barrett Steel.
• A proactive, collaborative approach and willingness to learn.

Responsibilities

• Answer incoming calls and route enquiries to the correct team.
• Process orders and update systems with accurate information.
• Support with paperwork and data entry for processing.
• Maintain documentation and help ensure Health & Safety compliance.
• Provide customer service and assist with continuous improvement.

Skills

Organised & methodical

IT skills (basic)

GCSE English & Maths (5+)

Local to site

Driving or learner

Education

GCSE English & Maths

Tools

Microsoft Word

Excel (basic)

PowerPoint (basic)

Job description

This is an exciting opportunity to start a career within a forward-thinking organisation that is respected as theUK’sleading independent steel stockholder.

All About Us

Goodman Steel Services are part of Barrett Steel the UK’s largest steel distributor and processor, with over 160 years of heritage we are still family owned and operate from 29 sites across the UK and Ireland, holding more than 120,000 tonnes of steel stock. Although we are a business with significant scale, our success is built on the people who make it happen every day. We continually invest in our people, the latest processing machinery, technology, and materials-handling equipment so that we can deliver an exceptional service to our customers. Our people, our customers, and the communities in which we operate are at the heart of what we do. We are a forward-thinking business that values hard work, ambition, teamwork, and are always open to new ideas. We now have an opening for a Business Administration L3 Apprentice.

All About the Role

You will be given the training necessary to carry out your role, including mentoring by a strong, established site team. You’ll use the latest in blended learning techniques, to ensure you receive the highest levels of training whilst working on the core business activities. The hours of work areMonday-Friday 8.30am-5pm

Specific tasks may include:

• Incoming call answering, fielding customer enquiries to the appropriate person.
• Responding to non-sales queries such as order progression update, transport queries, incorrect/missing items etc.
• Contact customers to obtain missing information and respond to queries.
• Organising paperwork for processing
• Keeping the IT system cleansed & updated
• Stock locations, batches, amendments to stock & cutting notes
• Scanning of all documentation (POD's, stock notes etc)
• Support with the purchase of non-steel consumable items
• Dealing with customer orders and data files and issuing orders to the factory for production
• Customer Service & Continuous Improvement
• To maintain customer account details to ensure up to date contact, delivery and unloading information is on file; to provide relevant information to purchasing, accounts, works and transport departments to ensure the company complies with Health & Safety legislation and can exceed our customers’ expectations on customer service.
• All related administration

We offer You

• A fully funded 19-month Business Administration Apprenticeship where 1 day per week you will study and the rest in the business.
• £16,500 salary during the apprenticeship
• 25 days holiday + bank holidays
• Pension + Life Assurance
• Discounts on retail and leisure
• Access to health and wellbeing services
• A long-term career in the business with progression opportunities
• A mentor during your time on the apprenticeship

All About You

You will have the passion, drive, and confidence to work within the business in a collaborative, creative way.

Essential Skills for the role:

• You should be organised and methodical in your approach with a genuine interest in developing a career in Barrett Steel.
• A good level of IT; able to confidently use Microsoft Word and ideally Excel and PowerPoint at a basic level
• GCSE qualifications in English & Maths ideally at grade 5 or above
• Live local to site
• Drive or learning to drive

summary

Hours:

Monday to Friday 8.30 am to 5 pm

25 days holiday plus bank holidays, Annual Cycle to Work Scheme, Life assurance, Company discount scheme for savings on retail and leisure, Access to health and wellbeing services, Barrett Steel pension