Business Administration Apprentice

Clews & Co; Bloxwich; On-site; GBP 15,000 - 18,000; Full time

Job summary

Clews & Co in the United Kingdom is seeking an organised Business Administration Apprentice to join our busy estate and lettings agency. This role supports the day-to-day operations and works closely with management and the wider team.

The apprenticeship provides hands-on experience with CRM systems, coordinating viewings, managing records, and preparing correspondence while you develop core administrative and customer care skills for a career in estate agency.

Qualifications

• GCSE Maths and English at grade 4 or above.
• Strong written and verbal communication is desirable.
• Good IT literacy and accuracy in data entry is important.

Responsibilities

• Handle telephone calls and general email enquiries.
• Produce professional letters, emails and general correspondence.
• Record communications in the CRM/property management system and manage tasks.
• Liaise with management and pass information to relevant team members.
• Booking and coordinating property viewings, inspections, check-outs and other appointments.
• Arrange and coordinate repairs and maintenance between tenants and contractors, including quotes.
• Generate reports and maintain spreadsheets and other business records.
• Write up property inspection and check-out reports from information and photos provided.
• Maintain accurate and up-to-date property, landlord, tenant and applicant records.
• Following up outstanding tasks, enquiries and correspondence.
• Provide general administrative support to management and the wider team.

Skills

Communication

IT skills

Attention to detail

Organisation

Customer care

Problem solving

Presentation

Administrative

Analytical

Logical

Teamworking

Creative

Initiative

Patience

Non-judgemental

Education

GCSE Maths

GCSE English

Tools

CRM system

Job description

Introduction

We are looking for an organised, proactive and personable Business Administration Apprentice to join a busy estate and lettings agency. This is a varied role supporting the day-to-day running of the business and working closely with management and the wider team.

About the Employer

An independent estate agency built on honesty, genuine care, and strong local expertise. Established in Walsall and now proudly expanded into Cannock, Stafford and Stoke-on-Trent, we’re passionate about delivering a service that feels personal, transparent, and truly supportive.

What You'll Do

• Handling telephone calls and general email enquiries
• Producing professional letters, emails and general correspondence
• Using our CRM/property management system to record communications, make notes, update records and manage tasks
• Liaising with management and ensuring information and tasks are passed to the relevant team member
• Booking and coordinating property viewings, inspections, check-outs and other appointments
• Arranging and coordinating repairs and maintenance between tenants and contractors, including obtaining quotes and following up outstanding works
• Generating reports and maintaining spreadsheets and other business records
• Writing up property inspection and check-out reports from information and photographs provided
• Maintaining accurate and up-to-date property, landlord, tenant and applicant records
• Following up outstanding tasks, enquiries and correspondence
• Providing general administrative support to management and the wider team

Training Outcome

Permanent position upon successful completion of the apprenticeship.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Desired - GCSE - Maths and English - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Flexible between 9.00am - 5.00pm Monday to Friday

Expected Duration: 1 Year 1 Month

Training Provider: JUNIPER TRAINING LIMITED