Business Admin Apprentice

LJM Homecare Ltd; Brierley Hill; On-site; GBP 8,900 - 13,000; Full time

Job summary

LJM Homecare Ltd is seeking an Administration Assistant trainee to provide reception, clerical and HR support. The role is designed as a Business Administrator level 3 apprenticeship with a 1 year 4 month duration, based on the HALESOWEN COLLEGE framework.

The working week runs Monday to Friday, 9am to 5pm, with on-the-job training and progression opportunities within the office environment. This entry‑level position aims to develop strong administrative, organisational and communication skills

Qualifications

• GCSE English and Maths at grade C/4 or equivalent.
• Administrative capabilities and attention to detail.
• Proficient IT and office software skills.

Responsibilities

• Answer calls professionally and take messages.
• Maintain filing systems and meeting minutes.
• Process invoices and basic finance tasks.
• Support HR documentation and onboarding.
• Provide excellent customer service to clients and staff.

Skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Education

GCSE English

GCSE Maths

Job description

Introduction

We are seeking a professional Administration Assistant to provide administrative, reception, and HR support to ensure the smooth day-to-day running of the office.

About the Employer

LJM Homecare is a person-centred, CQC-regulated homecare company, combining everyday domiciliary care with more complex healthcare and specialist support, with a strong emphasis on dignity, independence and continuity of carers.

What You'll Do

Reception and Communication Duties:

• Answer incoming telephone calls in a professional and courteous manner
• Take accurate messages and ensure they are passed promptly to the appropriate person
• Make outgoing telephone calls to clients, family members, suppliers, and other businesses as required
• Respond to customer enquiries and direct requests to the relevant team member
• Monitor and manage customer email communications
• Welcome visitors and provide a professional first point of contact for the business

Administrative Support:

• Prepare, organise, and maintain office documentation and records
• Assist with the preparation of documents and paperwork for meetings
• Attend meetings when required and accurately record and type meeting minutes
• Maintain electronic and paper filing systems, ensuring documents are stored securely and accurately
• Upload documentation to client portals, websites, and other online platforms as required
• Support the wider team with general administrative duties and ad hoc tasks

Finance Administration:

• Assist with the preparation and processing of end-of-month invoices
• Take payments from customers via approved payment methods
• Issue receipts promptly and maintain accurate payment records
• Support the finance function with general administrative tasks and record keeping

HR Administration:

• Assist with general HR administration duties, including maintaining employee records and personnel files
• Support the onboarding process for new employees, including preparing employment documentation and induction packs
• Assist with processing employee documentation such as contracts, policies, and forms
• Maintain accurate and confidential HR records in line with company procedures and data protection requirements
• Support the management of staff training records and compliance documentation
• Assist with recruitment administration, including arranging interviews and communicating with candidates
• Provide administrative support to managers on HR-related matters as required

Customer and Client Support:

• Provide excellent customer service to clients, families, suppliers, and visitors
• Liaise with customers and external organisations to obtain or provide information
• Ensure confidential information is handled appropriately and in accordance with company procedures

Training Outcome

On successful completion of the apprenticeship, the apprentice will have developed a strong range of administrative, organisational and communication skills, providing a solid foundation for a long-term career in business administration. There may be opportunities to progress into a permanent Business Administrator or similar role within the organisation, with further opportunities to develop and progress into more senior administrative, coordination or management positions as experience and skills grow.

Skills Required

• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills

Qualifications

• Essential - GCSE - English - C/4
• Essential - GCSE - Maths - C/4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9am - 5pm

Expected Duration: 1 Year 4 Months

Training Provider: HALESOWEN COLLEGE