Business Admin Apprentice

Training Provider; Yeovil; Hybrid; GBP 14,000 - 17,000; Full time

Job summary

YEOVIL COLLEGE is seeking an enthusiastic administrator to provide support across multiple departments for the duration of a 6-month training programme.

You will handle calls, emails, data entry, document creation, and basic financial processes, while ensuring GDPR compliance. This rotational role offers exposure to customer service and office systems with coaching from colleagues.

Responsibilities

• Interaction with customers verbally and face-to-face
• Making and receiving telephone calls
• Responding and writing emails
• Using Office Software and IT systems; coaching others
• Creating documents including spreadsheets; coaching others to create documents
• Filing and updating databases/spreadsheets; data analysis
• Writing letters and handling customer enquiries
• Working in a team; supporting colleagues and coaching
• Communicating with customers and stakeholders professionally
• Decision making and informed choices
• Handling financial processes including billing, invoicing and purchase orders
• Evaluating processes and presenting improvements to management
• Understanding social media platforms and responding to posts
• Managing resources including equipment/facilities
• Organising meetings/events/travel and accommodation
• Taking minutes
• Adhering to GDPR in daily duties

Job description

Job Category: Business and administration

Training Provider: YEOVIL COLLEGE

Salary: See vacancy details — £15,435 a year

Address: Mudford Road, Yeovil, Somerset, BA21 4DR

The post holder will provide administrative support to various departments across Yeovil College for the duration of the training programme. This exciting opportunity will allow you to work in a range of areas on a 6-month rotational basis allowing you to develop your transferable skills in customer service and general administration.

• Interaction with a range of internal and external customers verbally and face-to-face
• Making and receiving telephone calls
• Responding and writing emails
• Knowing how to use Office Software and other IT systems competently and being able to coach others to use the IT systems
• Creating documents including spreadsheets from the outset and coaching others to also create the documents and spreadsheets
• Filing
• Updating of databases/spreadsheets including data analysis
• Writing letters
• Dealing with customer enquiries including handling difficult enquiries
• Being able to work in a team being able to challenge colleagues in a professional manner when required
• Becomes a role model in the team and pro-actively coach others in a range of tasks when required
• Communicate with internal and external customers and stakeholders in a professional manner
• Can demonstrate good decision making to include an informed and respected choice
• Know how to perform financial processes including billing, invoicing, and purchase orders
• Evaluating processes and making recommendations for improvements and presenting to management
• Understands social media platforms and ability to respond to posts accordingly
• Manage resources to include equipment/facilities
• Organise meetings/events/travel and or accommodation
• Takes minutes from meetings
• Adhering to GDPR throughout the job-role championing adherence to all relevant regulations and laws in their everyday job-role