Business Account Manager

Know How Resourcing; West Kirby; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Company car

Company bonus

Job summary

Know How Resourcing is seeking an experienced Business Account Manager to cover the North West region, focusing on new-build residential developments and contractor relationships.

You will manage and grow key accounts, ensuring high service levels, delivery coordination and proactive account management to maximise turnover across the North West.

Qualifications

• Experience in fast-track new-build construction processes, dealing directly with contractors.
• Experience in kitchen, bathroom or bedroom sectors would be advantageous.
• Knowledge of products, customer requirements, trading terms and competitor offerings.
• Background in account management or sales-focused roles.
• Excellent organisation, administration and time management skills.
• Ability to identify problems and provide practical solutions.
• Full UK driving licence.

Responsibilities

• Managing and developing existing customer accounts, ensuring consistently high levels of service.
• Building strong, long-term relationships with New Build Contractors and key decision-makers across the region.
• Managing customer call-offs, preparing quotations and processing amendments and variations.
• Taking ownership of customer requirements, including delivery schedules, additional products, extras and project changes.
• Monitoring outstanding debt and managing customer expectations throughout the process.
• Identifying opportunities to increase turnover and generate additional business from existing and new accounts.
• Proactively managing customer requirements to ensure projects run smoothly and deadlines are achieved.
• Maintaining a strong understanding of the market, customer base, industry developments and competitor activity.
• Promoting the company's manufactured and bought-out product ranges to customers across the new-build sector.

Skills

Account management

New Build Construction

Relationship building

Sales-focused

Organisation

Driving licence

Job description

An excellent opportunity has arisen for an experienced Business Account Manager to join the Contract New Build Team, covering the North West region.

This is an exciting opportunity to join an established business, managing and developing relationships with existing New Build Contractors while helping to drive further sales growth across the region.

The successful candidate will play a key role in promoting the company's high-quality product range within new-build residential developments, ensuring customers receive an excellent level of service and support throughout every stage of the process.

Ideally, you will be based within the North West area and have experience working with contractors within the construction, kitchen, bathroom or bedroom sectors.

The Role

As Business Account Manager, you will take responsibility for managing existing customer relationships, overseeing customer requirements and identifying opportunities to increase sales and develop accounts.

Your key responsibilities will include:

• Managing and developing existing customer accounts, ensuring consistently high levels of service.
• Building strong, long-term relationships with New Build Contractors and key decision-makers across the region.
• Managing customer call-offs, preparing quotations and processing amendments and variations.
• Taking ownership of customer requirements, including delivery schedules, additional products, extras and project changes.
• Monitoring outstanding debt and managing customer expectations throughout the process.
• Identifying opportunities to increase turnover and generate additional business from existing and new accounts.
• Proactively managing customer requirements to ensure projects run smoothly and deadlines are achieved.
• Maintaining a strong understanding of the market, customer base, industry developments and competitor activity.
• Promoting the company's manufactured and bought-out product ranges to customers across the new-build sector.

This is a key position within the business, requiring someone who can take ownership of their customer accounts, work proactively and deliver a consistently high standard of account management.

About You

To be successful in this role, you will ideally have:

• Previous experience working within fast-track new-build construction processes, dealing directly with contractors.
• Experience within the kitchen, bathroom or bedroom industry would be highly advantageous.
• A good understanding of the industry, including products, customer requirements, trading terms and competitor offerings.
• Previous experience in account management, customer relationship management or a sales-focused position.
• Excellent organisational, administration and time management skills.
• The ability to identify problems and think creatively to find practical solutions.
• A full UK driving licence.

The Person

We are looking for a confident, commercially minded and self-motivated individual who enjoys building relationships and delivering results.

You will be:

• An excellent communicator, comfortable dealing with people at all levels of an organisation.
• Confident developing relationships with Architects, Specifiers, Site and Project Managers, Buyers, Senior Managers and Directors.
• Customer-focused, with the ability to understand requirements and deliver effective solutions.
• Able to work under pressure and manage competing priorities.
• Highly organised, with the ability to manage your own workload and meet important deadlines.
• Proactive, enthusiastic and motivated to identify opportunities for business growth.
• A strong team player who enjoys working within a dynamic and established team.

The Opportunity

This is an integral role offering the opportunity to take ownership of an established customer base, strengthen existing relationships and contribute directly to the continued growth of the company's Contract New Build operation across the North West.

£42,000

• Company car
• Company bonus