Business Account Manager

Buster + Punch; Peterborough; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Discretionary annual bonus

Gym membership contribution

Salary exchange pension

Discount on company products

Job summary

Buster + Punch is seeking an account support professional to provide dedicated support to our North America Sales Managers, delivering exceptional service to business customers from our Peterborough office.

You will onboard new accounts, manage opportunities, prepare quotations, and ensure orders are dispatched on time while building strong relationships and driving process improvements within the team.

Qualifications

• Minimum of 2 years in an account support role.
• Knowledge of Netsuite CRM or similar CRM is advantageous.
• Degree preferred but not essential; GCSE Maths and English required.

Responsibilities

• End-to-end management of customer accounts, including onboarding new customers.
• Manage open sales opportunities and quotations; process orders.
• Build strong customer relationships through proactive, end-to-end support.
• Ensure timely dispatch of customer orders and respond to enquiries per service levels.
• Communicate with customers to ensure satisfaction pre- and post-sale.
• Capture and share valuable customer feedback with stakeholders.
• Identify process improvements and contribute to departmental performance.

Skills

Account management

Customer service

Relationship building

CRM

Organization

Communication

Education

Bachelor's degree (preferred)

GCSE Maths

GCSE English

Tools

Netsuite CRM

Microsoft Office

Job description

5 days per week, full-time (perm and FTC available)

Hours

Office based 1:30pm - 10:00pm

Holidays

25 Days per annum

Other Benefits

• Discretionary annual bonus
• Contribution to gym membership
• Salary exchange pension
• Discount on the purchase of Company products

The Company

Buster + Punch is a London-born home fashion brand, headquartered in Peterborough, England. The brand aims to make "ordinary home products" into extraordinary items for everyday use. Our products are designed so that our customers and prospects look at these items in a way that previously they would have considered as "normal" but now as "future collectable" and an extension of their appreciation of design.

Our core product verticals are Electricity (switches, dimmers and sockets), Lighting and Hardware (door and cabinet).

The Brand now delivers to over 110 countries globally, prides itself of its systems, its liquidity, forward planning and rewards employee's achievements and energy. As the Brand has matured it is focussed on employing the best people it can attract, as it recognises that these people will drive us to the next stage of our growth.

The Role

You will provide dedicated support to our North America Sales Managers, working in close partnership with them to deliver an exceptional level of service to our valued business customers.

This is an exciting opportunity for someone who is passionate about building strong customer relationships and understands what it truly means to go above and beyond to deliver an outstanding customer experience.

For the right candidate, the role offers excellent scope for personal and professional development, with opportunities to broaden your knowledge, develop new skills and grow within the business.

Responsibilities

End to end management of customer accounts, to include:

• Onboarding new customer accounts.
• Managing open sales opportunities.
• Preparing quotations and processing sales orders.
• Building excellent customer relationships through end-to-end support.
• Ensuring the timely dispatch of customer orders.
• Responding to all customer enquiries effectively in line with our service levels.
• Communicating proactively with customers to ensure satisfaction with products and services, both pre- and post-sale.
• Ensuring valuable customer feedback is captured and shared with key stakeholders.
• Continually identifying new ideas and opportunities for process improvement.
• Contributing to and maintaining departmental performance measures.
• Highly driven and ambitious
• Confident, positive and resilient
• Competitive nature
• Exceptional attention to detail
• Self motivated
• Able to plan and prioritise workload
• Able to use a full suite of Microsoft office tools

Experience

• A minimum of 2 years working in an account support role
• Use of Netsuite CRM or similar application would be an advantage

Education and Qualifications

Degree preferred but not essential. GCSE Maths and English required

References

The successful applicant will be asked to supply 2 references to support their application