Bus Station Manager

West Yorkshire Combined Authority; Leeds; On-site; GBP 35,000 - 42,000; Full time

Job summary

West Yorkshire Combined Authority is seeking a Bus Station Manager to lead day-to-day operations at CA bus stations across West Yorkshire. This full-time, permanent role is based at one site with flexibility to cover others as required, and includes weekend shifts on a rota basis.

£38,412 per annum, Grade 6, with a benefits package including annual leave, pension scheme and development opportunities. You will oversee facilities, cleaning, health and safety, and coordinate partners to ensure a

Qualifications

• Experience in busy operational environments.
• Proven line management experience.
• Ability to deputise for the Bus Station Services Manager.
• Experience managing contractors and site teams.
• Knowledge of emergency response and fire safety.

Responsibilities

• Provide a visible point of contact and a high level of customer service.
• Manage bus station site operations, including cleaning, facilities and resources.
• Work weekends on a rota (one in eight) with flexible shifts.

Skills

Customer service

Leadership

Contractor management

Risk assessment

Health & safety

Job description

Bus Station Manager

£38,412 per annum - Grade 6

Bus stations across West Yorkshire

Full time / Permanent - 37 hours per week

Due to internal progression, we currently have an exciting opportunity for a new Bus Station Manager to join our Facilities & Assets team.

In this key operational role, you will be responsible for the day-to-day management of a bus station, ensuring a safe, welcoming and well-maintained environment for customers, staff, operators and stakeholders. Acting as a visible and approachable presence on site, you will deliver high standards of customer service while overseeing facilities management, cleaning operations, health and safety compliance and the coordination of resources and partners to support the smooth running of the bus station. You will work closely with bus operators, drivers, tenants, retailers, local authorities and emergency services, building effective relationships to ensure services are delivered efficiently and customers receive a positive experience.

We are looking for a Bus Station Manager with previous experience of working in a busy operational environment who can manage competing priorities and build positive relationships with a wide range of stakeholders. As part of this role, you will have access to a range of training and development opportunities, including qualifications such as First Aid at Work and IOSH, supporting you to develop the knowledge and skills needed to succeed. You will be primarily based at one bus station, although flexibility is required to provide management cover across other locations when needed to support operational requirements. This also involves occasional weekend working, typically on a rota basis of approximately one weekend in every eight.

Our Offer

• Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.
• Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).
• Secure your future – Benefit from a highly competitive Local Government Pension Scheme.
• Investing in you –Take advantage of supported professional development, regular training, and up to 3 paid volunteering days per year.
• Grow with us – Incremental salary progression for most roles and annual cost of living increases.
• Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.
• Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.

The Role

• To provide a visible point of contact and a high level of customer services to all users of CA bus stations.
• Responsible for Bus Station site management, including cleaning, facilities, resources, legislative compliance and coordination of multiple partners, enabling effective operations.
• To be the responsible officer working weekends on a shift basis (one in eight), the post will also require flexibility in working early/late shifts and bank holidays.

About You

• Ability to work flexibly across multiple sites and locations, providing effective operational management and maintaining service standards across complex, high-footfall bus stations located throughout West Yorkshire.
• Proven line management experience, with the ability to deputise for the Bus Station Services Manager and provide effective leadership in their absence.
• Demonstrable experience of managing contractors and site-based teams to maintain a safe, compliant and efficient working environment, including monitoring performance against agreed service standards and targets.
• Knowledge of emergency response, evacuation, fire safety and risk management procedures within a public-facing operational environment.
• Experience of undertaking risk assessments and developing safe systems of work, including the preparation of method statements.
• Experience of monitoring progress against plans, identifying improvement opportunities, and contributing to service enhancements that support organisational objectives.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met