Security Officer - Heckmondwike Bus Station

Carlisle Support Services; Batley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health and Wellbeing Plans.

Discounts and cashbacks.

Employee Assistance Program.

Access to stream.

Refer a Friend Scheme.

Job summary

Carlisle Support Services is seeking a Security Officer for Heckmondwike Bus Station in West Yorkshire. This full-time role operates on 12-hour shifts (4 on, 4 off) with varied hours across early and late shifts.

You will be part of a site-based team delivering a welcoming, efficient and safe environment for all visitors, while providing local transport information and enforcing health and safety procedures.

Qualifications

• Must have enthusiastic demeanour at all times.
• Pro-active attitude to solve problems.
• Able to work with partner service providers.
• Exceptional customer service skills.
• Good communication in face-to-face situations.
• Commitment to safe working practices and policy adherence.
• Personal presentation to a high standard.

Responsibilities

• Be proactive to ensure expected standards are met.
• Respond to incidents, situations and problems promptly.
• Prevent offences or distress to patrons and monitor health and safety.
• Move on buskers, beggars and rough sleepers; manage antisocial behaviour.
• Provide local transport information to station users.
• Maintain positive relationships with client and stakeholders.

Skills

Enthusiastic attitude

Proactive attitude

Team collaboration

Customer service

Communication skills

Safety awareness

Professional appearance

Job description

Security Officer Heckmondwike Bus Station

Make your application after reading the following skill and qualification requirements for this position.

Hours: 07:00 - 19:00 / 12:00 - 00:00

Shift Pattern: 12 Hours shifts - 4 on 4 off

We have an exciting opportunity for a Security Officer to join our team at Heckmondwike Bus Station in West Yorkshire on a full time permanent role.

Our Client

With sites across west Yorkshire you will work as part of a site based team contributing towards the safe and positive environments within the bus stations managed by the west Yorkshire combined authority.

Purpose of the Role

To ensure all visitors at bus stations receive a welcoming, efficient, knowledgeable and friendly service promoting the West Yorkshire Combined by providing a safe environment for all to enjoy.

Person Specification

• Have an enthusiastic demeanour at all times


• Must have a pro‑active attitude in everything you do – solve the problem before it is raised.


• Be able to work with all partner Service providers to present a unified team.


• Exceptional customer service skills including the ability to assist all visitors in a helpful, courteous and confident manner.


• Good communication skills with the ability to communicate clearly and logically in face to face situations.


• Appreciation of the need for safe working practices with the ability to implement company policy and procedure and ensure it is adhered to at all times.


• Personal presentation to a high standard at all times.

Key Responsibilities

• Be pro‑active with your approach to ensure expected standards of the Combined Authority bus stations and their staff are met.


• Respond to incidents, situations, problems as soon as possible.


• Prevent any acts that may cause offence or distress to patrons and monitors the health and safety of these areas.


• Move on any buskers or beggars & Rough sleepers and dealing with antisocial behaviour


• Prevent cyclists from riding or chaining their bicycles within the premises


• Provision of local transport information to station users.

General Responsibilities

• Build positive relationships with the client and stakeholders of the Combined Authority.


• Ensure all client queries and complaints are dealt with in a timely and effective manner and that the contract Security Manager & Bus Station Manager (Client) is kept fully informed of what action has/is being taken.


• Responsible for your uniform and to ensure it is always clean and in good condition.

Attributes

• Punctual.


• Smart and courteous at all times.


• Passion for providing good customer service.


• Excellent communication skills.


• Strong awareness of security procedures.

What We’ll Give You

The opportunity to grow and be your best self, to learn and develop through accredited training at an iconic venue, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards.

Benefits Include

• Health and Wellbeing Plans .


• Discounts and cashbacks.


• Employee Assistance Program.


• Access to stream.


• Refer a Friend Scheme.

We are committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We’re also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.