Relief Security Officer - West Yorkshire Bus Stations

Carlisle Support Services; Leeds; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Health and Wellbeing Plans

Discounts and cashbacks

Employee Assistance Program

Wagestream access

Refer a Friend Scheme

Job summary

Carlisle Support Services is seeking an Area Relief Security Officer to cover bus stations across West Yorkshire, including Leeds, Pontefract, Castleford, Huddersfield, and more. The role involves varied hours (06:00–01:00) with an hourly rate of £12.71–£13.60, and requires a driving licence and access to a vehicle for commuting between sites.

The post supports a dynamic team, offers a pathway to potential full-time permanent roles, and emphasizes customer service and safety within busy

Qualifications

• Must have driving licence and access to a reliable vehicle to commute to bus stations.

Responsibilities

• Be pro-active to ensure expected standards of the Combined Authority bus stations and staff.
• Respond to incidents, situations, problems as soon as possible.
• Monitor for safety and accessibility, and move on buskers, beggars, and rough sleepers.
• Provide local transport information to station users.

Job description

The following content displays a map of the jobs location - Leeds

Relief Security Officer - West Yorkshire Bus Stations

Job Reference carlisless/TP/64146/2612

Number of Positions:

3

Contract Type:

Part Time

Displayed salary, unless overwriting with salary text:

Working Hours:

Variable - Mixed shifts ( Monday to Sunday from 06:00 - 01:00)

Location:

Leeds

Job Category:

Security

Region / Division:

Cleaning

Business Unit:

WYCA

Job Introduction

AREA RELIEF SECURITY OFFICER – West Yorkshire

Reports to: Contract Security Manager

Hours: Varied - From 06:00 - 01:00 Monday - Sunday

Rate of pay: £12.71 - £13.60 per hour depending on role

We have an exciting opportunity for Area relief Security Officers to join our team as an Area relief officer at Bus Stations in West Yorkshire, this will either be Pontefract, Castleford, Huddersfield, Leeds, Dewsbury, Bradford, Halifax & Keighley covering holidays and sickness with potential to lead to a full time permanent role. The ideal candidate is to have Driving Licence and access to a reliable vehicle to commute to bus stations.

Our Client

With sites across west Yorkshire you will work as part of a site based team contributing towards the safe and positive environments within the bus stations managed by the west Yorkshire combined authority.

Purpose of the Role

To ensure all visitors at bus stations receive a welcoming, efficient, knowledgeable and friendly service promoting the West Yorkshire Combined by providing a safe environment for all to enjoy .

Person Specification

• Have an enthusiastic demeanour at all times
• Must have a pro-active attitude in everything you do – solve the problem before it is raised.
• Be able to work with all partner Service providers to present a unified team.
• Exceptional customer service skills including the ability to assist all visitors in a helpful, courteous and confident manner.
• Good communication skills with the ability to communicate clearly and logically in face to face situations.
• Appreciation of the need for safe working practices with the ability to implement company policy and procedure and ensure it is adhered to at all times.
• Personal presentation to a high standard at all times.

Key Responsibilities

• Be pro-active with your approach to ensure expected standards of the Combined Authority bus stations and their staff are met.
• Respond to incidents, situations, problems as soon as possible.
• Prevent any acts that may cause offence or distress to patrons and monitors the health and safety of these areas.
• Move on any buskers or beggars & Rough sleepers.
• Prevent cyclists from riding or chaining their bicycles within the premises
• Provision of local transport information to station users.

General responsibilities:

• Build positive relationships with the client and stakeholders of the Combined Authority.
• Ensure all client queries and complaints are dealt with in a timely and effective manner and that the contract Security Manager & Bus Station Manager (Client) is kept fully informed of what action has/is being taken.
• Responsible for your uniform and to ensure it is always clean and in good condition.

Attributes

• Punctual.
• Smart and courteous at all times.
• Strong awareness of security procedures.

What we’ll give you:

The opportunity to grow and be your best self, to learn and develop through accredited training at an iconic venue, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards.

Benefits include:

• Health and Wellbeing Plans .
• Discounts and cashbacks.
• Employee Assistance Program.
• Access to Wagestream.
• Refer a Friend Scheme.

We are committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We’re also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.