Security Officer - Leeds Bus Station

Carlisle Support Services; Leeds; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

Discounts and cashbacks

Employee Assistance Program

Access to stream

Refer a Friend Scheme

Job summary

Carlisle Support Services is hiring a Security Officer for Leeds Bus Station. The role is full-time permanent with shift patterns including early, late, and part-time options.

You will be part of a site-based team ensuring a safe, welcoming and efficient environment for bus users under the West Yorkshire Combined Authority. Key duties include proactive incident response, enforcing safety and conduct policies, and providing local transport information to passengers.

Qualifications

• Enthusiastic demeanour at all times.
• Pro-active attitude to solve problems before they occur.
• Excellent customer service and communication skills.

Responsibilities

• Be pro-active to meet the required standards of the Combined Authority bus stations.
• Respond to incidents and issues promptly and effectively.
• Move on buskers, beggars and rough sleepers; monitor safety and anti-social behaviour.

Job description

## Job Introduction**Security Officer Leeds Bus Station**Hours: 06:00 - 14:00 - (4 on 4 off) x 2 vacancies 14:00 - 22:00 (4 on 4 off) x 1 Vacancy 06:00 - 18:00 - 2 shifts a week (Part time) 16:00 - 00:00 x (4 on 4 off) x 1 VacancyWe have an exciting opportunity for a Security Officer to join our team at Leeds Bus Station in West Yorkshire on a full time permanent role.**Our Client**With sites across west Yorkshire you will work as part of a site based team contributing towards the safe and positive environments within the bus stations managed by the west Yorkshire combined authority.**Purpose of the Role**To ensure all visitors at bus stations receive a welcoming, efficient, knowledgeable and friendly service promoting the West Yorkshire Combined by providing a safe environment for all to enjoy.**Person Specification*** Have an enthusiastic demeanour at all times* Must have a pro-active attitude in everything you do – solve the problem before it is raised.* Be able to work with all partner Service providers to present a unified team.* Exceptional customer service skills including the ability to assist all visitors in a helpful, courteous and confident manner.* Good communication skills with the ability to communicate clearly and logically in face to face situations.* Appreciation of the need for safe working practices with the ability to implement company policy and procedure and ensure it is adhered to at all times.* Personal presentation to a high standard at all times.**Key Responsibilities*** Be pro-active with your approach to ensure expected standards of the Combined Authority bus stations and their staff are met.* Respond to incidents, situations, problems as soon as possible.* Prevent any acts that may cause offence or distress to patrons and monitors the health and safety of these areas.* Move on any buskers or beggars & Rough sleepers and dealing with antisocial behaviour* Prevent cyclists from riding or chaining their bicycles within the premises* Provision of local transport information to station users.**General responsibilities:*** Build positive relationships with the client and stakeholders of the Combined Authority.* Ensure all client queries and complaints are dealt with in a timely and effective manner and that the contract Security Manager & Bus Station Manager (Client) is kept fully informed of what action has/is being taken.* Responsible for your uniform and to ensure it is always clean and in good condition.**Attributes*** Punctual.* Smart and courteous at all times.* Passion for providing good customer service.* Excellent communication skills.* Strong awareness of security procedures.**What we’ll give you:**The opportunity to grow and be your best self, to learn and develop through accredited training at an iconic venue, to progress your career and to gain reward and recognition for excellence with Superstar and Core of Carlisle Awards.**Benefits include:*** Health and Wellbeing Plans .* Discounts and cashbacks.* Employee Assistance Program.* Access to stream.* Refer a Friend Scheme.We are committed to continually developing and improving our package of pay and benefits, ensuring we continue to attract and retain the best people. We’re also committed to providing ways to enhance the health, wellbeing, and quality of life for all our colleagues.Apply