Bus Station Manager

West Yorkshire Combined Authority; West Yorkshire; On-site; GBP 32,000 - 45,000; Full time

Job summary

West Yorkshire Combined Authority is seeking a Bus Station Manager to lead the day-to-day operations of a busy bus station, ensuring a safe, welcoming environment for customers, staff, operators and stakeholders.

You will oversee facilities management, cleaning, health and safety compliance and coordinate resources and partners to support smooth service delivery, with weekend rota work and occasional travel to other locations.

Qualifications

• Experience in a busy operational environment.
• Ability to manage competing priorities and build relationships with diverse stakeholders.

Responsibilities

• Day-to-day management of a bus station, ensuring a safe, welcoming environment for customers, staff, operators and stakeholders.
• Overseeing facilities management, cleaning operations, health and safety compliance and coordination of resources and partners to support smooth running.
• Work closely with bus operators, drivers, tenants, retailers, local authorities and emergency services to deliver efficient services and a positive customer experience.
• Manage competing priorities and build positive relationships with a wide range of stakeholders; provide coverage across locations when needed.
• Primarily based at one bus station with flexibility to provide management cover across other locations; occasional weekend working on a rota (approximately one weekend in eight).

Skills

Operational experience

Job description

Role details

Due to internal progression, we currently have an exciting opportunity for a new Bus Station Manager to join our Facilities & Assets team.

In this key operational role, you will be responsible for the day-to-day management of a bus station, ensuring a safe, welcoming and well-maintained environment for customers, staff, operators and stakeholders. Acting as a visible and approachable presence on site, you will deliver high standards of customer service while overseeing facilities management, cleaning operations, health and safety compliance and the coordination of resources and partners to support the smooth running of the bus station. You will work closely with bus operators, drivers, tenants, retailers, local authorities and emergency services, building effective relationships to ensure services are delivered efficiently and customers receive a positive experience.

We are looking for a Bus Station Manager with previous experience of working in a busy operational environment who can manage competing priorities and build positive relationships with a wide range of stakeholders. As part of this role, you will have access to a range of training and development opportunities, including qualifications such as First Aid at Work and IOSH, supporting you to develop the knowledge and skills needed to succeed. You will be primarily based at one bus station, although flexibility is required to provide management cover across other locations when needed to support operational requirements.

This also involves occasional weekend working, typically on a rota basis of approximately one weekend in every eight