Bulk Customer Coordinator — Flexible Hours & Logistics

Micro Technologies

Birmingham

On-site

GBP 24,695 - 33,397

Full time

14 days+

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Benefits offered by this job

Free Parking

Contributory Pension Scheme

Perks at Work Discounts

Employee Assistance Programme

28 days holiday

Job summary

Cencora in Birmingham is seeking a Bulk Customer Coordinator to support wholesale distribution services within the Health & Beauty sector. This role focuses on delivering exceptional customer experience by meeting commercial and warehouse SLAs, maintaining SOP-aligned records, and coordinating outbound deliveries with customers, couriers, and transport teams.

The position involves working 39 hours per week, with flexibility to cover shifts, and requires strong coordination across Operations and

Qualifications

Experience of working in a warehouse, logistics, transport or distribution environment in a commercial, customer facing / service-related role.
Experience/knowledge of warehouse management systems (WMS) and automated technologies.
Knowledge of regulatory compliance and quality standards in pharmaceutical distribution is desirable.
Understanding of shipping processes and inventory management.
Strong attention to detail, with the ability to work in a fast-paced time critical environment.
Ability to work independently and as part of a matrix organisation, being able to work collaboratively and effectively across both Operations, Transport, Customer Finance, and TAM teams.
Comfortable with the ambiguity caused by changing commercial priorities and ongoing incremental changes to systems and processes.
Strong organisational and time management skills to prioritise resources effectively, ensuring deadlines and targets are met.
Has a positive attitude to change and spots opportunity to improve own performance.
Comfortable with ambiguity and ongoing, incremental changes to systems and processes.
Communicates in an open and effective manner with others on day-to-day issues.

Responsibilities

Working with the Central Logistics Centre management team to ensure delivery of the trading function SLA’s and proactively communicating any anticipated risks.
Maintaining the trading tracker throughout the day to ensure all stakeholders have a live view of order statuses.
Collaborating with the TAM team to understand priorities and deadlines.
Communicating challenges and exceptions to the TAM team, so that customers can be consulted about order fulfilment and missing data issues.
Working closely with CLC Inbound Goods-In Teams to log and monitor all expected incoming supplier deliveries to ensure prompt and accurate goods receiving and appropriate segregation of inventory.
Inputting all customer orders on to the system accurately in a timely manner.
Reviewing available credit for pending and in-progress orders to anticipate insufficient credit issues with Customer Finance Teams.
Managing customer claims
Liaising with the stock rationing team to request temporary ration lifts where required for charging orders.
Identifying TradeCo systems, process and operational issues and collaborating with key stakeholders to develop solutions that enhance efficiency and productivity.
Resolving all Health & Beauty, TAM and Own Brand Commercial, Warehouse and Transport queries within 24 hours
Attending regular review meetings with the TAM team.
Update and circulate internal reporting to defined cadence.
Investigate any unlabelled stock in the TradeCo area and support Inventory activities working with the CLC Inventory Team.
Ensure protected stock is released to general inventory promptly when no longer required by the TradeCo.
Focus on key TradeCo Customer Satisfaction Drivers including Expiry Dates.
Support the Area Customer Experience Manager with investigating and resolving customer complaints relating to TradeCo supplied orders.
Identify and where appropriate support implementation of cost-saving initiatives.
Ensure all products are handled and stored according to standard operating procedures and regulatory requirements for quality control.
Efficiently perform general warehouse associate duties not limited to, moving stock, loading pallets, picking goods, cleaning up spillages and processing returns.