Building Manager

Wshgroup; Reading; On-site; GBP 36,000 - 46,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Job summary

Portico is seeking a confident, customer-focused leader to manage front-of-house operations in Reading. You will oversee reception, lounges and facilities, ensuring safety, service excellence and smooth daily operations.

The role requires coordinating access, safety procedures, and staff development while maintaining strong tenant relationships and reporting on service performance. Ideal candidates have supervisory experience in professional environments, excellent communication, and a

Qualifications

• Experience leading teams in a customer-focused environment.
• Proven ability to motivate and develop individuals or teams.
• Excellent spoken and written communication with diverse stakeholders.
• Strong customer service skills and passion for creating positive experiences.
• Proactive and solutions-driven, able to own issues through to resolution.
• Excellent organisational and problem-solving abilities in a fast-paced setting.
• Experience driving change and continuous improvement initiatives.
• Attention to detail and high standards of workplace presentation.

Responsibilities

• Deliver a warm, professional welcome and manage front-of-house operations.
• Oversee reception, business lounge and rooftop facilities ensuring safety and maintenance.
• Proactively manage service delivery and resolve issues, logging and escalating as needed.
• Coordinate mail, deliveries and visitor access, maintaining records and security.
• Operate access fobs and credentials, ensuring data accuracy.
• Act as Fire Warden and support evacuations with tenants and services.
• Inspect fire safety equipment and signage, reporting faults promptly.
• Act as a First Aider and ensure first aid provisions are stocked.
• Manage car parking per tenant agreements and visitor needs.
• Lead by example, build relationships with tenants, clients and contractors.
• Produce monthly and ad-hoc service performance reports.
• Support tenant engagement events and manage resources and budgets.
• Ensure compliance with Health & Safety policies and procedures.
• Maintain CCTV monitoring and security awareness.
• Plan workloads to meet operational demands and business objectives.
• Promote Portico values as a positive ambassador.

Skills

Leadership

Customer service

Communication skills

Problem-solving

Organisational skills

Change management

Attention to detail

Professional appearance

Travel flexibility

Job description

Key Responsibilities

• Deliver an outstanding front of house experience, ensuring all visitors, guests and occupiers receive a warm, professional welcome.
• Oversee the daily operation of reception, the business lounge and rooftop facilities, ensuring all areas are safe, operational and maintained to the highest standard.
• Proactively manage service delivery, resolving issues efficiently and ensuring all concerns are recorded, escalated and followed through to resolution.
• Coordinate the receipt, sorting and distribution of incoming and outgoing mail and deliveries in a timely and professional manner.
• Manage visitor access procedures, including the visitor management system and door entry controls, ensuring all visitors are registered appropriately.
• Administer access fobs and security credentials, maintaining accurate records and ensuring data is regularly reviewed and updated.
• Act as a Fire Warden, supporting emergency evacuation procedures and liaising with tenant Fire Marshals and emergency services to ensure the safety and accountability of all building occupants.
• Conduct regular inspections of fire safety equipment, signage and fire doors, reporting any faults or compliance concerns promptly.
• Act as a First Aider for the building, ensuring first aid provisions remain fully stocked and readily available.
• Manage car parking arrangements, ensuring usage is in line with tenant agreements and visitor parking requirements.
• Take ownership of operational challenges, demonstrating sound judgement and making informed decisions to achieve successful outcomes.
• Produce monthly and ad hoc reports relating to service performance, operational activity and service issues.
• Support tenant engagement initiatives and events, ensuring resources are managed effectively and budgets are adhered to.
• Ensure compliance with all relevant Health & Safety legislation, policies and procedures.
• Maintain a strong security awareness, monitoring CCTV systems and reporting concerns where appropriate.
• Plan and prioritise workloads effectively to meet operational demands and business objectives.
• Build and maintain strong relationships with tenants, clients, contractors and internal stakeholders.
• Lead by example, demonstrating professionalism, integrity, flexibility and a commitment to always delivering exceptional service.
• Act as a positive ambassador for Portico, promoting its values and commitment to service excellence.
• If you are a highly motivated professional with a passion for customer service, operational excellence and creating outstanding workplace environments, we'd love to hear from you.

Hours: 08:00 - 18:00 - 43 Hours per week

Salary: £40,000

What We're Looking For

• We're seeking a confident and customer-focused leader with experience managing teams and delivering exceptional service within a professional environment.
• You will have: A minimum of 12 months' experience in a supervisory, team leader or management role within a customer service-focused environment.
• Proven experience leading, motivating and developing individuals or teams to achieve high standards and business objectives.
• Excellent communication skills, with the ability to engage confidently and professionally with a wide range of stakeholders, both in person and over the telephone.
• Exceptional customer service skills, with a genuine passion for creating positive experiences and building strong relationships.
• A proactive and solutions-focused approach, with the ability to identify opportunities for improvement and take ownership of issues through to resolution.
• Strong organisational and problem-solving abilities, with the confidence to make decisions in a fast-paced environment.
• Experience driving change, innovation and continuous improvement initiatives.
• Excellent attention to detail and a commitment to maintaining the highest standards across all aspects of the workplace.
• The ability to communicate effectively at all levels, influencing and building rapport with tenants, clients, colleagues and contractors.
• A professional and polished appearance, acting as a positive ambassador for both Portico and our client.
• Flexibility to travel to regional locations when required and participate in training, coaching and development activities.
• Experience within workplace experience, facilities management, property management, hospitality or corporate front of house environments would be highly advantageous.

Whats in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline fo