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Building Manager

Notting Hill Genesis

London

On-site

GBP 35,000 - 50,000

Full time

3 days ago

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Job summary

Join a not-for-profit housing organisation as a Building Manager, focused on providing excellent customer service and ensuring well-maintained communal spaces. This role involves collaboration with housing officers to meet resident expectations while enhancing the aesthetic appeal and safety of the property. Ideal candidates will bring proactive communication skills and a strong customer service background.

Benefits

Excellent annual leave allowance

Generous pension scheme

Enhanced maternity, paternity, and adoption pay

Employee assistance program

Health cash plan

Staff discounts at major retailers

Interest free loans for travel and training

Cycle to work scheme

Life Assurance

Qualifications

Experience in a Customer Service environment.
Proactive and customer-focused.
Good spoken and written English.

Responsibilities

Ensure communal areas are well-maintained and aligned with residents' expectations.
Provide excellent customer service and be accountable to residents.
Implement strategies to enhance safety and aesthetic appeal of communal areas.

Skills

Customer Service

Communication

Education

Professional qualification in property management

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What you'll do

As a not-for-profit housing organisation providing more affordable homes for Londoners, we're looking now for people to join us as building managers, new roles created as part of a refresh of our operations team to ensure we're set up in the best way to deliver the things that matter most to our residents. Please note this role will be known internally as "Building Manager".

Summary

What you'll do

As a not-for-profit housing organisation providing more affordable homes for Londoners, we're looking now for people to join us as building managers, new roles created as part of a refresh of our operations team to ensure we're set up in the best way to deliver the things that matter most to our residents. Please note this role will be known internally as "Building Manager".

How You'll Do It

As a building manager, you'll collaborate closely with housing officer colleagues for specific locations to provide an excellent customer service and be accountable to residents.

Specific Duties Will Include

Ensure communal areas and estates are well-maintained and aligned with residents' expectations.
Be accountable to residents, ensuring buildings are safe, well-maintained, and service charges are fair and transparent.
Provide excellent customer service and demonstrate a good knowledge of buildings and service charges.
Implement strategies to enhance the safety and aesthetic appeal of communal areas.
Play a key role in resolving disputes or complaints related to communal spaces and estates.

Please note this role will be based onsite in the community or in office.

The Ideal Candidate

You'll be proactive and customer-focused, with good spoken and written English, with the ability to communicate effectively to multiple audiences.

Essential

Experience in a Customer Service environment, owning customer requests/enquiries through to completion
Willingness to learn property management if you have no prior experience.

Desirable

A solid understanding of buildings, service charges, and communal area management

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation that you study towards a professional qualification.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation that you study towards a professional qualification.

What's in it for you?

With us, you'll have plenty of opportunities to grow and develop your career and be part of hugely diverse workforce. Nearly 70% of our colleagues are from an ethnically diverse background, and we're also a Stonewall diversity champion and a Disability Confident employer.

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

Benefits Include

Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
Generous pension scheme - we will contribute up to 10.8% of earnings alongside your contributions of up to 9.2%, which means that a maximum of 20% of earnings is put aside each month as total pension contributions.
Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
Health cash plan
Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
Interest free loans - season ticket loan, tenancy deposit loan, and training loan
Cycle to work scheme.
Life Assurance x 4 annual salary

All About Us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline, and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is [DATE]

Step 2: Successful candidates will be invited to an informal screening call

Step 3: Successful candidates will be asked to complete a written assessment

Step 4: Final round of interviews w/c [DATE}

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Non-profit Organizations

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