Building Manager

Praxis Group; Hook; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Private Medical Insurance

Annual Dental Benefit

25 days holiday

Discretionary bonus

Job summary

Praxis Group is seeking a proactive Building Manager for a circa 108,000 sq ft commercial office asset in Hook. You’ll be the visible on-site representative, delivering professional service to tenants, visitors and stakeholders, with a focus on tenant experience, ESG and building standards.

This role is not reactive: you’ll spot issues early, take ownership and coordinate the right people through to resolution, while maintaining high presentation, safety and contract coordination.

Qualifications

• Experience in building management or front-of-house operations.
• Strong tenant, occupier and visitor service skills.
• Practical understanding of building operations and contractor coordination.
• Knowledge of health and safety, site procedures and compliance records.

Responsibilities

• Act as the visible on-site representative for the building, ensuring professional service to tenants, visitors and stakeholders.
• Maintain high standards of building presentation, cleanliness, safety and environment across occupied and communal areas.
• Respond promptly to tenant queries, issues, and requests, recording and tracking progress through to resolution.
• Build strong relationships with tenants, occupiers, contractors and facilities teams.
• Conduct regular building inspections, identify defects and operational risks.
• Coordinate contractor attendance, access, permits and site procedures.

Skills

Building management

Customer service

Contractor coordination

On-site presence

Job description

Commercial Office | On-site - Hook (Buildings Form 1 & 2)

We’re looking for a proactive, hands-on Building Manager to take ownership of a circa 108,000 sq ft commercial office asset space across our site, with a strong focus on tenant experience, ESG and building standards. You’ll be a visible presence for corporate office tenants across two buildings, external areas and an on-site café, including building strong tenant relationships and creating initiatives and events that bring occupiers together.

This isn’t a reactive role. We want someone who spots issues and opportunities early, takes ownership and sees things through, from maintenance and contractor performance to building presentation and tenant concerns.

We’re particularly interested in someone from a luxury hospitality, concierge, front-of-house, facilities or high-end customer service background who combines exceptional client service with a practical understanding of how buildings operate.

Above all, this role is about exceptional customer service, initiative and operational control, ensuring tenants enjoy a high-quality, well-managed environment every day.

The opportunity:

You’ll be the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service.

You’ll need to be someone who doesn’t wait to be told there’s a problem. Whether it’s a maintenance issue, contractor performance, building presentation or tenant concern, you’ll be expected to identify issues early, take action, coordinate the right people and follow things through to resolution.

This is a role for someone who enjoys being close to the operation, building strong relationships with corporate office tenants and maintaining high standards across the building.

What you'll be doing:

• Act as the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service.
• Maintain high standards of building presentation, cleanliness, safety and general environment across occupied and communal areas.
• Respond promptly and professionally to tenant queries, issues and requests, ensuring matters are recorded, progressed and followed through.
• Build strong working relationships with tenants, occupiers, contractors, Property Management and Facilities Management colleagues.
• Conduct regular building inspections, identifying defects, presentation issues, compliance concerns and operational risks.
• Ensure reported maintenance, cleaning, compliance and building issues are escalated to the correct team or contractor and tracked through to resolution.
• Coordinate contractor attendance on site, ensuring access, permits, risk assessments, method statements and site procedures are followed where required.
• Support planned and reactive maintenance activity by coordinating access, communication, attendance and completion evidence.
• Monitor key building systems and escalates faults or concerns relating to CCTV, alarms, access control, intercoms, fire systems and other site infrastructure.
• Support health, safety and compliance activity, including inspections, records, corrective actions and escalation of urgent risks.
• Maintain accurate site records, inspection notes, communication logs, meter readings, contractor attendance records and issue trackers.
• Complete reporting requirements accurately and within agreed timescales.
• Support move‑in, move‑out and tenant transition activity, ensuring actions are coordinated and completed in line with agreed process.
• Support projects, procurement and site works where required, ensuring purchase orders, contractor coordination and records are properly maintained.
• Communicate clearly with tenants and internal stakeholders on works, disruption, access requirements, building updates and issue resolution.
• Identify recurring issues, service gaps or tenant concerns and escalation them with practical recommendations.
• Protect the tenant experience by ensuring standards are maintained and avoidable disruption is minimised.
• Contribute positively to the wider Property Management function by maintaining professionalism, ownership and clear communication.

What we're looking for:

• Building management, front of house, facilities or customer-facing operational experience.
• Strong tenant, occupier and visitor service skills, ideally with experience creating events that bring tenants together.
• Practical understanding of building operations, maintenance issues and contractor coordination.
• Working knowledge of health and safety, site procedures and compliance records.
• Confidence coordinating contractors, access, permits and site activity.
• Ability to identify defects, risks and presentation issues early.
• Clear written and verbal communication.
• Strong organisation, record keeping and follow-through.
• Ability to manage competing requests without losing control of priorities.

The person we're looking for:

You’ll take pride in the building and have a strong sense of ownership. You’ll act quickly when issues arise, maintain a visible presence on site and communicate clearly and professionally with tenants and stakeholders.

You’ll keep tenants informed and supported, follow things through until matters are resolved and have the confidence to challenge poor standards and avoidable disruption.

Most importantly, you’ll represent Praxis with professionalism, accountability, presence and high standards.

• From 40K upwards depending on experience
• Discretionary bonus scheme
• 25 days holiday per year plus bank holidays
• Private Medical Insurance (medical history disregarded)
• Annual Dental benefit inclusive of two appointments per year