BRUNEL PCN - Care Coordinator

The Methodist Church in Britain; Sunderland; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

5 weeks annual leave plus bank holiday

Birthday leave

NHS Pension

Employee Assistance Programme

Job summary

Milton Park Surgery, part of the Brunel Primary Care Network, is recruiting a Primary Care Coordinator to help manage proactive care for frail and housebound patients. You will maintain patient registers, coordinate Same Day Acute Visiting Service appointments, and contact patients by phone to arrange visits and follow-up care.

The role is multidisciplinary, offering training in SystmOne recording and coding, data extraction for reporting, and support for MDT/GSF meetings while safeguarding

Qualifications

• GCSE English and Maths at A-C or equivalent.
• Previous admin or coordination experience.

Responsibilities

• Maintain and manage registers of patients at increased risk, ensuring accuracy.
• Coordinate appointments, including the Same Day Acute Visiting Service.
• Contact patients and carers by telephone to arrange appointments, home visits and follow-up care.
• Coordinate and arrange GSF meetings, including scheduling, preparing patient lists and information for the clinical team.
• Support coordination of care for frail, housebound, palliative and clinically vulnerable patients.
• Support the organisation of long-term condition management, including patient lists, recalls, appointments and monitoring activity.
• Liaise with patients, carers, practice teams and wider healthcare professionals to support continuity of care.
• Record and follow up actions arising from GSF and multidisciplinary team meetings.
• Support accurate clinical coding and record keeping on SystmOne.
• Assist with collecting, extracting and collating clinical and service data for reporting.
• Assist with organising clinical activity to make effective use of appointments and resources.
• Maintain confidentiality and handle patient information in line with information governance requirements.

Skills

IT skills

Communication

Attention to detail

Prioritisation

Confidentiality

Teamwork

Education

GCSE English & Maths

Tools

SystmOne

Job description

This Primary Care Coordinator post sits within the Integrated Neighbourhood Team at Milton Park Surgery, part of the Brunel Primary Care Network. The work centres on coordinating proactive care for frail, housebound and palliative patients through patient registers, appointment booking and Gold Standards Framework meetings. It is a multidisciplinary role that also covers clinical data collection and SystmOne recording and coding. Prior primary care experience and SystmOne knowledge are welcome but not essential, as training is provided.

What the job involves

• Maintain and manage registers of patients at increased risk, keeping information accurate and up to date
• Coordinate appointments, particularly for the Same Day Acute Visiting Service
• Contact patients and carers by telephone to arrange appointments, home visits and follow-up care
• Coordinate and arrange GSF meetings, including scheduling, preparing patient lists and information for the clinical team
• Support the coordination of care for frail, housebound, palliative and clinically vulnerable patients
• Support the organisation of long-term condition management, including patient lists, recalls, appointments and monitoring activity
• Liaise with patients, carers, practice teams and wider healthcare professionals to support continuity of care
• Record and follow up actions arising from GSF and multidisciplinary team meetings
• Support accurate clinical coding and record keeping on SystmOne
• Assist with collecting, extracting and collating clinical and service data for reporting
• Assist with organising clinical activity to make effective use of appointments and resources
• Maintain confidentiality and handle patient information in line with information governance requirements

Qualifications

• GCSE grade A to C in English and Maths or equivalent

Experience

• Previous experience in an administrative or coordination role

Skills & knowledge

• Good general IT skills and confidence using computer systems
• Ability to prioritise competing demands and adapt to changing service priorities
• Excellent verbal and written communication, with a compassionate telephone manner and sensitivity with vulnerable patients
• High level of accuracy and attention to detail
• Ability to work independently and within a multidisciplinary team
• Understanding of confidentiality and information governance

Nice to have

• Experience working within primary care or an NHS setting
• SystmOne experience
• Experience of appointment management or patient recalls
• Experience maintaining patient registers or clinical data
• Experience supporting long-term condition management
• Experience organising MDT or GSF meetings
• Understanding of clinical coding

What’s offered

• 5 weeks annual leave plus bank holidays, pro rata
• An additional day's paid leave on your birthday
• Automatic enrolment in the NHS Pension
• Free access to the Employee Assistance Programme