Brow Counter Manager: Lead Sales & Service

Benefit Cosmetics; Newcastle upon Tyne; On-site; Confidential; Full time

Benefits offered by this job

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Job summary

Benefit Cosmetics in Newcastle is seeking a Full-time Counter Manager to lead our Brow and Beauty Experts at Fenwick Newcastle. You will drive sales, deliver exceptional customer experiences, and mentor the team to sustain high service standards.

This role involves coordinating daily operations, planning staff rotas, building in-store events, and maintaining stock. A minimum of 4 years in retail/customer service with at least 6 months of management is expected; commission rewards performance.

Qualifications

• 4+ years of customer service experience in a retail or hospitality environment.
• Minimum 6 months of management experience.
• Passion for make-up and retail with a focus on achieving sales targets.

Responsibilities

• Lead and motivate Brow and Beauty Experts to hit and exceed sales goals.
• Provide brow services (waxing, tinting, tweezing) to ensure customer satisfaction.
• Drive target-driven sales and contribute to counter goals.
• Conduct daily team meetings and maintain open communication.
• Develop in-store events, product launches and charity initiatives to boost sales and brand awareness.
• Ensure counter is fully stocked and report inventory concerns to Area Manager.
• Communicate between store managers and area managers to keep the team informed.
• Oversee daily, weekly, monthly, and annual administrative tasks.
• Create monthly staff rotas to optimise coverage.
• Maintain high hygiene and presentation standards for counter and displays.

Skills

Sales-driven

Customer service

Team leadership

Flexible scheduling

Job description

Benefit Cosmetics in Newcastle is seeking a Full-time Counter Manager to lead our Brow and Beauty Experts at Fenwick Newcastle. You will drive sales, deliver exceptional customer experiences, and mentor the team to sustain high service standards.

This role involves coordinating daily operations, planning staff rotas, building in-store events, and maintaining stock. A minimum of 4 years in retail/customer service with at least 6 months of management is expected; commission rewards performance.