Counter Manager - Newcastle

Benefit Cosmetics; Newcastle upon Tyne; Vor Ort; Confidential; Vollzeit

Benefits dieser Stelle

Product Discount

Staff Sale

New Launch Gratis

Annual Leave

Full Training provided

Refer a friend scheme

Competitive Commission Scheme

Zusammenfassung

Benefit Cosmetics in Newcastle is seeking a Full-time Counter Manager to lead our Brow and Beauty Experts at Fenwick Newcastle. You will drive sales, deliver exceptional customer experiences, and mentor the team to sustain high service standards.

This role involves coordinating daily operations, planning staff rotas, building in-store events, and maintaining stock. A minimum of 4 years in retail/customer service with at least 6 months of management is expected; commission rewards performance.

Qualifikationen

• 4+ years of customer service experience in a retail or hospitality environment.
• Minimum 6 months of management experience.
• Passion for make-up and retail with a focus on achieving sales targets.

Aufgaben

• Lead and motivate Brow and Beauty Experts to hit and exceed sales goals.
• Provide brow services (waxing, tinting, tweezing) to ensure customer satisfaction.
• Drive target-driven sales and contribute to counter goals.
• Conduct daily team meetings and maintain open communication.
• Develop in-store events, product launches and charity initiatives to boost sales and brand awareness.
• Ensure counter is fully stocked and report inventory concerns to Area Manager.
• Communicate between store managers and area managers to keep the team informed.
• Oversee daily, weekly, monthly, and annual administrative tasks.
• Create monthly staff rotas to optimise coverage.
• Maintain high hygiene and presentation standards for counter and displays.

Kenntnisse

Sales-driven

Customer service

Team leadership

Flexible scheduling

Jobbeschreibung

Overview

Benefit is Glowing… We Mean Growing… and we are currently searching for a Full-time Counter Manager to make real connections in Fenwick Newcastle. As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences

Responsibilities

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards. Delegate effectively and inspire the team to maximize performance.
• Brow Services: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service customers.
• Target-Driven Sales: Personally connect with customers through traffic stopping, demonstrate products with passion, and consistently achieve your individual sales targets and contribute to the overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Communication Leadership: Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimise coverage to support sales goals.
• Brand Presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Qualifications

• Dynamic, enthusiastic, and sales-driven
• Passion for make-up and Retail with a focus on achieving sales targets
• Result-oriented, who likes a challenge and exceeding sales expectations
• Desire to provide a unique customer experience that drives customer loyalty and repeat business
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success
• Minimum 6 months of management experience

Benefits Of Our Counter Manager Position

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme

Bold Brows and even Bolder Opportunities as a Counter Manager!

The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)

At Benefit, we are all about feeling good, and nothing feels as good as belonging.

Come paint the world PINK with us!