Broker Support

Gallagher; Greater London; On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Job summary

Gallagher Specialty is seeking a highly organised and detail-oriented Broker Support to join our Sport, Entertainment & Media team. You will provide vital operational and technical support throughout the placement and servicing lifecycle, helping to ensure exceptional service delivery to our clients.

Working closely with brokers, account teams, insurers and internal stakeholders, you will produce market documentation, endorsements, evidence of cover, and use PPL NextGen to support placement

Qualifications

• Experience in Broker Support or Insurance Administration.
• Solid understanding of broking processes and London Market docs.
• Familiarity with FCA regulations and market systems.

Responsibilities

• Produce market documents, slips and endorsements.
• Issue evidence of cover and related documentation.
• Use PPL NextGen to support placement activity.
• Maintain records and ensure FCA compliance.
• Coordinate with compliance, sanctions and service teams.
• Support renewal processes and client servicing activities.

Skills

Broker Support

Insurance Administration

London Market

Communication skills

Organisational skills

Tools

PPL NextGen

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Gallagher Specialty is seeking a highly organised and detail-oriented Broker Support to join our Sport, Entertainment & Media team. This is an excellent opportunity for an individual with insurance administration or broker support experience who is looking to develop their career within a dynamic and fast-paced specialist division.

Working closely with brokers, account teams, insurers, and internal stakeholders, you will provide vital operational and technical support throughout the placement and servicing lifecycle, helping to ensure exceptional service delivery to our clients.

How You'll Make An Impact

As Broker Support, you will play a key role in supporting the team with the production of market documentation, operational processes, client servicing activities, and ongoing account administration.

Key responsibilities will include:

• Preparing and maintaining market documentation, including slips and endorsements.
• Producing and issuing evidence of cover and other contractual documentation.
• Using PPL NextGen and other market systems to support placement activity.
• Producing quote comparisons, placing information, data analysis, and information packs to support the placement of client programmes.
• Coordinating with Compliance and Sanctions teams where appropriate.
• Acting as a key liaison with service teams to manage operational tasks and workflows.
• Supporting the resolution of accounting and credit control queries.
• Managing monthly renewal processes and reporting requirements.
• Maintaining accurate records within broking and transactional systems.
• Conducting file checks to ensure documentation is complete, accurate, and compliant.
• Assisting with client, insurer, and internal stakeholder queries.
• Supporting the team in achieving business objectives and service standards.
• Ensuring all activities are conducted in line with FCA requirements and Gallagher policies.
• Maintaining orderly and compliant electronic records and documentation.

About You

We're looking for someone who enjoys working collaboratively, has strong attention to detail, and can effectively manage multiple priorities in a busy environment.

Skills & Experience

• Previous experience within a Broker Support, Technical Support, Insurance Administration, or similar insurance-based role.
• Sound understanding of the insurance market and broking processes.
• Knowledge of London Market documentation, including slips, endorsements, and client documentation.
• Understanding of FCA regulations and regulatory requirements.
• Strong communication skills, both written and verbal.
• Excellent organisational and time management skills.
• Ability to prioritise workloads and work effectively under pressure.
• High levels of accuracy and attention to detail.
• Confident building relationships with internal and external stakeholders.
• Proficient in Microsoft Office applications.

Desirable

• Experience within the London Market.
• Exposure to credit control or accounting-related insurance processes.
• Knowledge of Accident & Health insurance products.
• Experience using PPL NextGen or similar market systems.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)