Account Handler

Arthur J. Gallagher & Co. (AJG); Bournemouth; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global reach with local impact

Job summary

Qualifications

• Previous experience in a similar role is essential.
• Strong knowledge of client market and insurance industry network (London Market, Lloyd's).
• Holding/working towards Chartered Insurance Institute qualifications (Dip CII/Cert CII) preferred.

Responsibilities

• Maintain and grow your book of business by chasing and securing new business leads.
• Control the renewal and new business processes for your clients; gather information with superb communication.
• Discuss renewal terms with customers and work with brokers to secure the most competitive terms.
• Meet with clients to understand needs and build relationships.
• Assess account queries and credit control matters and escalate as needed.

Skills

General insurance knowledge

Client service focus

Communication skills

Interpersonal skills

Attention to detail

Education

Dip CII / Cert CII

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Would you like to join a team of expert Insurance Account Handlers? Our encouraging and ambitious team are looking to hire the newest member to join their dynamic office.

Working for a global strength in the insurance market, responsible for servicing accounts in an efficient, flexible manner.

Supporting your peers to meet client demands, achieve both renewal retention and growth rates.

You’re driven, hardworking and business focused, whilst keeping our clients at the heart of your actions.

How you'll make an impact

• Maintain and grow your book of business by chasing and securing new business leads
• Control the renewal and new business processes for your clients. Gather information from Clients and Prospects using superb communication skills
• Openly discuss renewal terms with customers and seek alternatives to discuss with them. Talk to brokers and gain access to the most competitive terms that meet your clients’ objectives!
• Meet with clients as appropriate, it's here that your interpersonal skills will shine
• Assess account queries and credit control matters, resolve efficiently and raise any concerns with the right team

About You

• Previous experience working within a similar role is essential
• Strong working knowledge of general insurance products, services, classes of insurance
• Strong knowledge of client market and insurance industry network, London Market, Lloyds and Industry
• Holding/working towards one of the Chartered Insurance Institute Qualifications: Dip CII/ Cert CII is preferred (we can also provide support in pursuing this)
• Due diligence in administration, policy documents and processes
• Excellent client service focus; the customer is always your top priority
• Generate and driving new business using exceptional communication and interpersonal skills
• Ability to communicate effectively with clients across various avenues (phone, email, face-to-face)
• Actively deal with ambiguity and have outstanding accuracy and attention to detail
• Continually building your industry knowledge and seeking development
• Eligible to work in the UK

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

Inclusion and Flexibility

At Gallagher, we are dedicated to building an inclusive and authentic workplace. While this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).