Account Handler

Arthur J. Gallagher & Co. (AJG); Brierley Hill; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global/local impact

Job summary

Gallagher is seeking an Account Manager for our Brierley Hill office. You will own a portfolio of ~250 customers, delivering tailored insurance solutions and expert guidance to optimise retention and growth.

In this role you will source suitable products, coordinate with third-party insurers, and support renewals with mid-term adjustments. Excellent advisory and communication skills, plus a proactive, independent work style, are essential.

Qualifications

• Commercial insurance experience is essential.
• High level of technical acumen across a wide range of business sectors and classes of insurance.
• Excellent advisory and communication skills, with the ability to build strong rapport with clients.
• Strong planning, analytical, and risk awareness skills.
• Proven ability to upsell and identify growth opportunities.
• Competence in quality and conduct, with a focus on delivering outstanding customer outcomes.
• Ability to work independently and manage your own workload effectively.
• Eligible to work in the UK.

Responsibilities

• Managing a portfolio of circa 250 customers, ensuring their needs are met with the highest level of service.
• Sourcing the most appropriate products and placement solutions to meet customer requirements.
• Delivering excellent customer outcomes by providing expert advice and guidance.
• Assisting in the renewal process, gathering information and documentation for existing customers regarding renewals and mid-term adjustments.
• Following up on new and existing renewal business quotations and identifying alternative quotes for customers.
• Liaising regularly with third-party insurers and ensuring all data is accurately recorded in the system.
• Identifying opportunities to upsell and grow the portfolio while maintaining a strong focus on quality and compliance.

Skills

Commercial insurance

Technical knowledge

Advisory skills

Analytical thinking

Upselling ability

Workload management

UK work eligibility

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Are you an experienced insurance professional with a passion for delivering exceptional customer outcomes? Do you thrive in a fast-paced environment where you can build strong relationships and provide expert advice? If so, we'd love for you to join our team as an Account Managerin our Brierley Hill office!

As an Account Manager, you will take responsibility for a portfolio of approximately 250 customers. Your role will focus on optimising customer retention and growing the portfolio by delivering exceptional advice and tailored insurance solutions.

How you'll make an impact

• Managing a portfolio of circa 250 customers, ensuring their needs are met with the highest level of service.
• Sourcing the most appropriate products and placement solutions to meet customer requirements.
• Delivering excellent customer outcomes by providing expert advice and guidance.
• Assisting in the renewal process, gathering information and documentation for existing customers regarding renewals and mid-term adjustments.
• Following up on new and existing renewal business quotations and identifying alternative quotes for customers.
• Liaising regularly with third-party insurers and ensuring all data is accurately recorded in the system.
• Identifying opportunities to upsell and grow the portfolio while maintaining a strong focus on quality and compliance.

About You

• Commercial insurance experience is essential.
• High level of technical acumen across a wide range of business sectors and classes of insurance.
• Excellent advisory and communication skills, with the ability to build strong rapport with clients.
• Strong planning, analytical, and risk awareness skills.
• Proven ability to upsell and identify growth opportunities.
• Competence in quality and conduct, with a focus on delivering outstanding customer outcomes.
• Ability to work independently and manage your own workload effectively.
• Eligible to work in the UK.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)