Team Leader

Arthur J. Gallagher & Co. (AJG); Brierley Hill; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Critical illness cover

Discounted gym membership

Job summary

Arthur J. Gallagher & Co. (AJG) in Brierley Hill is seeking an experienced Team Leader to oversee a team of Commercial Account Handlers. This role entails managing and supporting the team in advising small business owners on insurance, while ensuring high standards of performance and customer service.

The ideal candidate will possess leadership experience, a background in commercial broking, and great communication skills to guide their team effectively. The position offers a competitive salary, benefits, and a strong culture of teamwork.

Qualifications

• Experience as a team leader or within the insurance sector.
• Skills in managing teams and achieving targets within a regulated framework.
• Proven experience in coaching individuals in the commercial insurance industry.

Responsibilities

• Manage a team of Commercial Account Handlers.
• Conduct one-to-one and team meetings for coaching.
• Utilise data for performance management.

Skills

Commercial Broking

Coaching and mentoring

Sales driven attitude

Excellent communication

Utilising company data

Education

Cert CII

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We’re expanding our team, and looking to hire an experienced Team Leader to join our customer‑focused people in our Brierley Hill Office. Within this role you will be responsible for actively growing and supporting our team of Commercial Account Handlers. You will be guiding your team to support existing clients, whilst continuing to put the customer at the heart of what we do.

How you’ll make an impact

• Manage a team of up to Commercial Account Handlers, who advise and sell insurance to small business owners over the phone
• Carrying out regular one-to-one and team meetings to provide coaching, feedback, and support
• Utilising data to ensure accurate performance management is carried out and relayed back to the individuals in the team through progression review meetings
• To hit financial targets, ensuring the team are sticking to the budget lines
• Carrying out team audits to ensure the team are paying close attention to detail
• To empower the team with knowledge of the products and policies
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

About You

At Gallagher we pride ourselves in providing excellent training programmes and support, however, some experience as a team leader or working within the insurance sector will be required for this position. We still encourage you to apply even if you don’t have all of the below;

• Evident skills and experience within Commercial Broking
• Desired Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA’s
• Can display a sales driven and motivational attitude
• An approachable and open‑minded management style
• Excellent communication skills and the genuine ability to listen, coach, mentor and support team members
• Strong skills within utilising company data
• Proven experience in coaching and supporting a team of individuals within the commercial insurance industry.
• We are also keen to see submissions for candidates with Account Handling/Executive experience in the commercial insurance sector who are keen to step into a leadership role.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.