Broker-Facing Underwriting Support Specialist

DUAL UK; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

DUAL UK is seeking an Underwriting Technician to deliver accurate underwriting administration and responsive broker support across Personal Lines products. You will support brokers, underwriters and internal teams by processing policy transactions and maintaining high-quality records, while applying agreed underwriting procedures within delegated authority.

You will contribute to strong broker service, compliant customer outcomes and efficient operational delivery, escalating matters outside

Qualifications

• Experience in Motor Personal Lines insurance and Agricultural Fleet.
• Underwriting support, broking, policy administration or a comparable regulated service environment.
• Good understanding of insurance terminology and the policy lifecycle.
• High attention to detail, with the ability to work accurately at pace.
• Strong written and verbal communication skills, including confident broker contact.
• Ability to prioritise work, meet deadlines and take ownership through to resolution.
• Competence using Microsoft 365 and the ability to learn insurance and workflow systems.
• Collaborative approach and willingness to seek guidance when a matter is outside authority.
• Experience of UK Motor or other Personal Lines insurance products.
• Experience working directly with insurance brokers.
• Understanding of underwriting principles, referrals and delegated authority.
• Cert CII, progress towards an insurance qualification, or willingness to study.

Responsibilities

• Policy administration and processing with accuracy and timely delivery.
• Broker support via phone, email and digital channels with professional service.
• Gather information, prepare referrals and complete underwriting administration.
• Apply underwriting guidelines and delegated authority consistently.
• Identify anomalies and escalate appropriately for risk control.
• Maintain data quality and comply with FCA requirements and Consumer Duty.

Skills

Attention to detail

Broker contact

Microsoft 365

Underwriting knowledge

Communication skills

Education

Cert CII

Insurance qualification progress

Tools

Insurance workflow systems

Microsoft 365

Job description

DUAL UK is seeking an Underwriting Technician to deliver accurate underwriting administration and responsive broker support across Personal Lines products. You will support brokers, underwriters and internal teams by processing policy transactions and maintaining high-quality records, while applying agreed underwriting procedures within delegated authority.

You will contribute to strong broker service, compliant customer outcomes and efficient operational delivery, escalating matters outside