Broker Sales Support Specialist

Coface; England; On-site; GBP 21,000 - 28,000; Full time

Job summary

Coface UK & Ireland is seeking a proactive Broker Sales Support Assistant to provide essential support to the UK Broker Sales Team. You will handle customer enquiries, assist with new business submissions, maintain relationships with clients and brokers, and support underwriting decisions in line with Coface standards.

This role requires strong organisation, excellent communication, and good IT skills, plus familiarity with FCA regulations.

Qualifications

• Minimum of B grade or level 5 GCSE in English and Maths.
• Excellent customer service, ability to manage challenging conversations and relationships.
• Excellent attention to detail.
• Numerate with the ability to analyse information and produce reports.
• Excellent telephony skills.
• Excellent IT skills.
• Understanding of FCA regulations and compliance.

Responsibilities

• Provide a high level of customer service to all customers and brokers in the SME and Mid-market segment.
• Support the team in the acquisition of SME and National clients, helping to maintain good client, broker and prospect relationships in order to maximise revenue.
• Support New Business Managers in using internal systems, carrying out calls and supplying monthly reports as and when required.
• Support prudent Commercial Underwriting of credit insurance business by adhering to Coface standards and delegations.
• Maintain efficient processing of calls and email enquiries, measured by response time and time to resolution conclusion.
• Provide verbal and written reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Maintain good relations with all other departments and external customers and brokers.
• Adhere to UK and Ireland compliance legislation and Group compliance rules.

Skills

Customer service

Organisation

Telephony

IT skills

Reporting

FCA regulations

Education

GCSE English & Maths

Tools

CRM systems

Job description

Coface UK & Ireland is seeking a proactive Broker Sales Support Assistant to provide essential support to the UK Broker Sales Team. You will handle customer enquiries, assist with new business submissions, maintain relationships with clients and brokers, and support underwriting decisions in line with Coface standards.

This role requires strong organisation, excellent communication, and good IT skills, plus familiarity with FCA regulations.