Bristol Operation Centre Operator Day

Bristol City Council; West of England; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

LGPS

Generous annual leave

Disability Confident employer

Job summary

Bristol City Council is seeking candidates for the Operations Centre, a multi‑purpose hub housing Emergency Control, Traffic Management and CCTV. The role uses 12‑hour day shifts on a 2‑2‑3 pattern (07:30–19:30) including weekends and bank holidays.

You will operate alarm platforms and CCTV, manage out‑of‑hours telephony, liaise with the public and internal customers, and maintain accurate records. The post requires 3‑year UK residency, Police vetting (NPPV2 FULL) and Enhanced DBS checks; roles

Qualifications

• Experience in customer care and public-facing roles.
• Good IT skills and confidence with Microsoft Office.

Responsibilities

• Operate security alarm platforms and CCTV systems.
• Handle out-of-hours telephony, intercom and radio and car park systems.
• Liaise with the public and internal/external customers and solve problems.

Skills

Customer care

Communication

IT literacy

Tools

CCTV systems

Alarm platforms

Office software

Job description

Job description

12 Months Fixed Term, Full Time, day shift working a 2, 2, 3, 12 hour Shift Pattern - from 07.30am - 19.30pm.

Week 1: Monday, Tuesday, Friday, Saturday Sunday,

Week 2: Wednesday Thursday, shift pattern, from 07.30am - 19.30pm.

Please note all roles include bank holiday and weekend working in line with shift pattern.

All roles require Police NPPV2 FULL vetting. This requires UK residency of 3 years. If this is not met vetting clearance will not be given (further details below. Right to work checks are required. This role is NOT a sponsored role and does not come unter the 'skilled worker occupation' list within additional working hours under sponsorship.

This is an exciting opportunity for candidates who want to deliver the highest level of solution-orientated customer care, in our Operations Centre.

This is a state of the art, multi-purpose Centre, which has brought together the Emergency Control Centre, Traffic Management, and Community Safety (CCTV) Control Rooms.

The Centre is a 24/7/365 days a year operational space, offering a variety of services, and is a platform for Smarter City Services.

This role will include operating security alarm platforms and CCTV surveillance camera systems; along with the use of out of office hours telephony, intercom and radio, car park systems, and concierge services.

You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond.

You will also ensure accuracy and have excellent communication and customer service skills, including liaising with the public, internal and external customers, and be able to use your own initiative in solving problems. Good IT skills and confidence in the use of Microsoft Office are needed.

There are also many overtime opportunities and where your shift falls on a bank holiday you will receive an additional hourly wage of around £12 on top of your normal rate. A wage increase for all council staff is currently under negotiation.

Please note that this post is subject to Police vetting (NPPV2 FULL) and an Enhanced DBS Check. 3-year residency is a requirement of police vetting. If you do not have 3 year residency you will not clear police vetting. This will be asked at interview, if you do not meet this criteria the interview will not commence.

More details on the police vetting is available here: Police vetting | Avon and Somerset Police.

Please note that this post is subject to an Enhanced DBS Check and Police vetting (NPPV 2).

More details on Police vetting available here: Police vetting | Avon and Somerset Police

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you'll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For further information, please refer to the Job Description and Person Specification or alternatively, please contact Arron Hamilton on [e-mail]

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

For permanent Bristol City Council employees, this post will be a secondment.