Emergency Operation Centre Officer Day/Night x4

Bristol City Council; West of England; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave

Job summary

Bristol City Council is seeking an Emergency Operation Centre Officer to join the 24/7 Operations Centre at 100 Temple Street, Redcliffe, Bristol. You will deliver Telecare response, CCTV surveillance and security services to vulnerable residents, and work across shifts including night patterns.

You will respond to Telecare emergency calls, operate alarm platforms and related systems, coordinate responses with partners, ensuring high standards of customer care and accuracy.

Responsibilities

• Responding to Telecare emergency calls from a range of service users, providing reassurance and arranging appropriate response.
• Operating Telecare and security alarm platforms, surveillance camera systems, telephony, intercom and radio, car park systems and concierge services.
• Working in a 24/7 emergency critical response environment across different shift patterns.

Job description

Job reference VAC008950 Date posted 09/10/2026 Application closing date 02/11/2026 Location 100 Temple Street Redcliffe Bristol BS1 6AN Salary BG9: £33,119 - £35,570 pro-rata Package Blank Contractual hours 37 Basis Full time Job category/type Administration, Customer Services Attachments Job Description.pdf A Day in the life of an Emergency Operation Centre Officer.pdf Person Specification.pdf

Job description

• 1 x Permanent, Full Time, Night Role, working 19.30pm - 07.30am
• 1 x Permanent, Part Time, Night Role, 19.25 hours per week working 19.30pm - 07.30am
• 1 x Fixed Term for 12 months, Full Time, Day Shift Roles, working 07.30am – 19.30pm, covering sickness
• 1 x Fixed Term for 12 months, Part Time, Day Shift role, working 07.30am - 13.30pm, covering secondment
• Night shift full time pattern: 4 days working, 4 days off
• Night shift part time pattern is 2 days working, 6 days off
• Day shift pattern: 2,2,3 or 4 days working, 4 days off (subject to available vacancies)
• For 2,2,3:
• Week 1: 2 days working, 2 days off, 3 days working
• Week 2: 2 days off, 2 days working, 3 days off

Please note all roles include bank holiday and weekend working in line with shift pattern.

We want to recruitpeople who will deliver the highest level of solution-orientated customer care, in our Operations Centre; whichis astate of the art, multi-purposeCentre,delivering critical services 24/7 365. The services includeEmergencyTelecareresponse call handling, supporting the most vulnerable; Out of hour’s emergency call handling for the City, Lone Worker alarms, Security Alarms, and Community Safety (CCTV).

This is a multifunctional role that builds supportive customer relationships, adds value to its services through effective communication and liaison with customers, clients, directorates, and external organisations.You will beresponding to Telecare emergency calls from a range of service users, you will provide reassurance and arrange the appropriate response for the most vulnerable. You will also beoperating our Telecare and security alarm platforms, our surveillance camera systems; along with telephony, intercom and radio, car park systems, and concierge services.

You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the new Operations Centre, ensuring that improved services are delivered to the people of Bristol and beyond; and willensure excellent communication, customer service, and accuracy, and will include liaising with the public and internal and external customers, as well as usingyour own initiativeto solve problems. Good IT skills and confidence in the use of Microsoft Office are also needed.

You will be working in a 24/7 emergency critical response environment, with the requirement to work across different shifts patterns.

Please note that this post is subject to Police vetting (NPPV2 FULL) and an Enhanced DBS Check. If this is not met vetting clearance will not be given

3-year residency is a requirement of police vetting. If you do not have 3 year residency you will not clear police vetting. This will be asked at interview, if you do not meet this criteria the interview will not commence.

More details on the police vetting is available here: Police vetting | Avon and Somerset Police Right to work checks are required. This role is NOT a sponsored role and does not come under the 'skilled worker occupation' list within additional working hours under sponsorship.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.

Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

For permanent Bristol City Council employees, this post will be a secondment.

For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.

If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

For more information contact: [e-mail]

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Thepersonal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.