Bristol Helpdesk FM Agent – CAFM/Maximo

Equans; West of England; Presencial; GBP 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

24 days annual leave

Life cover

Employee discounts

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme

CSR days

Employee assistance program

Resumo da oferta

Equans Group in Bristol is seeking a Customer Service Representative - Helpdesk to join our facilities management team. You will handle calls, log details in the CAFM system (Maximo) and coordinate site visits with subcontractors, supporting the planned maintenance programme.

This 40-hour/week role operates 07:00–19:00 with one weekend in every three, offering a competitive salary and a benefits package including life cover, 24 days holiday and access to employee discounts and wellbeing

Qualificações

• Experience in customer service, ideally in a helpdesk.
• Knowledge of CAFM systems desirable.
• Strong communication and IT skills.
• Ability to work in a fast-paced environment.
• Team player with initiative.

Responsabilidades

• To provide a professional FM Helpdesk service.
• Receive calls and enter details onto the CAFM system to enable works.
• Contact relevant subcontractors and coordinate site visits.
• Support the planned maintenance programme by generating jobs and updating status.
• Raise Purchase Orders, invoicing and other admin support.

Conhecimentos

Customer service

Helpdesk experience

Maximo knowledge

Communication skills

IT literacy

Ferramentas

Maximo

Descrição da oferta de emprego

Equans Group in Bristol is seeking a Customer Service Representative - Helpdesk to join our facilities management team. You will handle calls, log details in the CAFM system (Maximo) and coordinate site visits with subcontractors, supporting the planned maintenance programme.

This 40-hour/week role operates 07:00–19:00 with one weekend in every three, offering a competitive salary and a benefits package including life cover, 24 days holiday and access to employee discounts and wellbeing