Breast Screening Clerical Assistant

Oxford University Hospitals NHS Foundation Trust; Cherwell District; On-site; GBP 21,000 - 25,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Clerical Assistant to provide reception cover and manage appointments for the Oxfordshire Breast Imaging Centre. You will support the breast screening pathway, ensuring accurate records and compliant communication with patients and GP practices.

The role requires excellent organisation, attention to detail, and sensitivity when dealing with anxious patients, within NHSBSP guidelines and Trust policies.

Qualifications

• Reception and administrative duties within NHS Breast Screening pathway.
• High standard of confidentiality and data accuracy.
• Effectively communicate with patients and GP practices.
• Support NHSBSP guidelines and Trust policies.

Responsibilities

• Provide reception cover and manage appointments by phone and email.
• Prepare clinic schedules and screening documents for units.
• Update NBSS patient records and track screening outcomes.
• Respond to patient and GP queries per NHSBSP guidance.
• Register and book patients outside routine recalls.
• Maintain professional, compassionate patient interactions.

Skills

Reception duties

Communication with patients

Attention to detail

Confidentiality

Tools

NBSS system

GP reports processing

Job description

Clerical assistant is responsible for providing reception cover and to change appointments via telephone and email for Oxfordshire Breast Imaging Centre.

The post holder will provide comprehensive administrative and reception support to ensure the efficient progression of women through the breast screening pathway, in line with NHS Breast Screening Programme (NHSBSP) standards and Trust policies. This includes appointment management, patient communication, and maintaining high standards of confidentiality, accuracy, and patient care., Reception cover

Rebooking appointments

Prepare clinic schedules and screening documentation for mobile and static units, ensuring timely dispatch of invitations. Update and maintain patient records on NBSS, including personal details and screening outcomes, in line with the Right Results Policy.

Generate and distribute GP reports, maintaining effective communication with GP practices. Process patient updates including deductions, withdrawals and eligibility changes, ensuring records remain accurate and complete.

Respond to patient and GP queries sensitively and in line with NHSBSP guidance. Manage appointments and re-bookings via telephone, email, post or in person, ensuring systems are updated promptly.

Provide high-quality patient interaction, offering reassurance, particularly for those attending assessment clinics. Register and book patients outside routine recall using NBSS.

The role requires excellent organisational skills, attention to detail, and the ability to communicate sensitively with patients who may be anxious.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.