Breakfast Supervisor: Lead Service & Team Excellence

Cairn Group; Newcastle upon Tyne; Remote; GBP 26,000 - 32,000; Full time

Job summary

Cairn Hotel Newcastle is seeking motivated Supervisors to help lead our SOHE Breakfast operation. You’ll support day-to-day service delivery, coordinate shifts and coach team members to maintain the highest guest standards.

Lead by example, organise workloads, resolve guest queries professionally and ensure consistent delivery of exceptional hospitality. You’ll drive performance, teamwork and engagement across shifts.

Qualifications

• Experience in hospitality or customer-facing roles.
• Lead with positivity and set a strong example.
• Organised and dependable with prioritisation skills.
• Enjoy supporting, developing and motivating team members.
• Collaborate and communicate confidently with colleagues and guests.
• Eager to grow leadership skills within hospitality career.

Responsibilities

• Support the day-to-day operation of the department and ensure smooth service delivery.
• Lead by example, maintaining high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members during each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges effectively and professionally.
• Contribute to the wider team's success by driving performance, engagement and service standards.

Skills

Team leadership

Coaching

Guest service

Shift coordination

Communication

Job description

Cairn Hotel Newcastle is seeking motivated Supervisors to help lead our SOHE Breakfast operation. You’ll support day-to-day service delivery, coordinate shifts and coach team members to maintain the highest guest standards.

Lead by example, organise workloads, resolve guest queries professionally and ensure consistent delivery of exceptional hospitality. You’ll drive performance, teamwork and engagement across shifts.