Breakfast Supervisor: Lead Guest Experience & Service

Cairn Group Hotel; Newcastle upon Tyne; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted stays across our hotels and

Food, beverage, spa and leisure

Access to retail, entertainment and

Leadership and career development

Long service awards

Employee Assistance Programme

Health Care Cash Plan

Wellbeing resources and support

Opportunities to develop across our**

Descripción de la vacante

Cairn Group Newcastle is seeking motivated Supervisors to help lead our hospitality teams and deliver outstanding guest experiences.

You will support the day-to-day operation, coach colleagues, coordinate tasks and uphold high standards of service across our venues. This role offers opportunities to develop leadership skills within Cairn Group’s people-first culture in a busy, customer-focused environment.

Formación

• Previous experience in a hospitality or customer-facing environment.
• Lead with positivity and set a strong example for others.
• Organised, dependable and able to prioritise effectively.
• Enjoy supporting, developing and motivating team members.
• Work collaboratively and communicate confidently with colleagues and guests.
• Eager to develop leadership skills and grow your hospitality career.

Responsabilidades

• Support the day-to-day operation of the department and ensure smooth service delivery.
• Lead by example, maintaining high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members throughout each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges effectively and professionally.
• Contribute to the success of the wider team by driving performance, engagement and service standards.

Conocimientos

Hospitality experience

Customer facing

Leadership potential

Team development

Communication

Descripción del empleo

Cairn Group Newcastle is seeking motivated Supervisors to help lead our hospitality teams and deliver outstanding guest experiences.

You will support the day-to-day operation, coach colleagues, coordinate tasks and uphold high standards of service across our venues. This role offers opportunities to develop leadership skills within Cairn Group’s people-first culture in a busy, customer-focused environment.