Breakfast Service Supervisor — Lead Guest Experience

Cairn Group; Newcastle upon Tyne; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discounted stays across our hotels and

Food, beverage, spa and leisure perks

Access to retail, entertainment and生活

Job summary

Cairn Hotel Newcastle, part of the Cairn Group, is seeking motivated Supervisors to lead operational teams and uphold exceptional hospitality standards. You will support service delivery, coach staff, coordinate shifts and drive guest satisfaction across our venues in Jesmond and surrounding areas.

Join Cairn Group to develop leadership skills within a supportive, people-centric culture and benefit from opportunities across our diverse hospitality portfolio.

Qualifications

• Experience in a hospitality or customer-facing environment.

Responsibilities

• Support the day-to-day operation of the department and ensure smooth service delivery.
• Lead by example, maintaining high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members throughout each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges effectively and professionally.
• Contribute to the success of the wider team by driving performance, engagement and service standards.

Job description

Cairn Hotel Newcastle, part of the Cairn Group, is seeking motivated Supervisors to lead operational teams and uphold exceptional hospitality standards. You will support service delivery, coach staff, coordinate shifts and drive guest satisfaction across our venues in Jesmond and surrounding areas.

Join Cairn Group to develop leadership skills within a supportive, people-centric culture and benefit from opportunities across our diverse hospitality portfolio.