Breakfast Service Lead – Inspire Guests & Team Growth

Cairn Hotel Newcastle; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discounted stays across our hotels and

Food, beverage, spa and leisure

Access to retail, entertainment and生活

Leadership and career development

Long service awards

Refer-a-friend scheme

Employee Assistance Programme offering

Health Care Cash Plan

Wellbeing resources and support

Opportunities to progress across our多

Job summary

Cairn Group is seeking motivated Supervisors for the SOHE Breakfast department to help lead our operational teams within Cairn Hotel Newcastle. You will support service delivery, coach team members, and ensure high standards across shifts, delivering exceptional hospitality experiences for our guests.

Join us to build your hospitality career with a people-first culture that recognises contribution and offers development opportunities across our diverse venues.

Qualifications

• Experience in a hospitality or customer-facing environment.
• Lead with positivity and set a strong example for others.
• Organised, dependable and able to prioritise effectively.
• Enjoy supporting, developing and motivating team members.
• Work collaboratively and communicate confidently with colleagues and guests.
• Eager to develop leadership skills and grow within hospitality.

Responsibilities

• Support the day-to-day operation of the department and ensure smooth service delivery.
• Lead by example, maintaining high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members throughout each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges effectively and professionally.
• Contribute to the success of the wider team by driving performance, engagement and service standards.

Skills

Hospitality experience

Customer-focused

Leadership skills

Team coaching

Shift coordination

Communication

Job description

Cairn Group is seeking motivated Supervisors for the SOHE Breakfast department to help lead our operational teams within Cairn Hotel Newcastle. You will support service delivery, coach team members, and ensure high standards across shifts, delivering exceptional hospitality experiences for our guests.

Join us to build your hospitality career with a people-first culture that recognises contribution and offers development opportunities across our diverse venues.