Guest Experience Supervisor - Breakfast Service

Cairn Group; Inverkeithing; Remote; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Discounted stays

F&B and leisure discounts

Retail/entertainment discounts

Leadership development

Long service awards

Refer-a-friend

Employee assistance programme

Health care cash plan

Wellbeing resources

Career progression

Job summary

Cairn Group is recruiting Supervisors for the Restaurant department at DoubleTree by Hilton Edinburgh - Queensferry Crossing. You will support daily operations, coach the team, and ensure consistent service delivery in a busy hospitality setting.

Join a People First culture with perks and development opportunities across Cairn Group's portfolio, and help lead guest experiences from check-in to post-dining while prioritising guest satisfaction and operational excellence.

Qualifications

• Previous experience in hospitality or customer-facing roles.
• Ability to lead with positivity and set a strong example.
• Well-organised, dependable and able to prioritise.
• Enjoy developing and motivating team members.
• Collaborative communicator with colleagues and guests.
• Eager to grow leadership skills in hospitality.

Responsibilities

• Support day-to-day operation of the department and ensure smooth service.
• Lead by example and maintain high standards of guest service.
• Coach and support team members throughout each shift.
• Organise workloads, delegate tasks and coordinate daily activities.
• Resolve guest queries and operational challenges professionally.
• Drive performance, engagement and service standards across the team.

Skills

Leadership

Team coaching

Guest service

Communication

Job description

Cairn Group is recruiting Supervisors for the Restaurant department at DoubleTree by Hilton Edinburgh - Queensferry Crossing. You will support daily operations, coach the team, and ensure consistent service delivery in a busy hospitality setting.

Join a People First culture with perks and development opportunities across Cairn Group's portfolio, and help lead guest experiences from check-in to post-dining while prioritising guest satisfaction and operational excellence.