Breakfast Service & Guest Experience Associate

Dalata Hotel Group plc; Manchester; Hybrid; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

F&B discount (50% off)

Employee room rate (Dalata properties)

Friends & Family rate 30%

Extra Annual Leave

Employee Assistance Programme

Cycle to Work / Transport schemes

Pension access

Dalata Academy development

Staff events and charity activities

Job summary

Dalata Hotel Group is seeking a Food & Beverage Assistant to join our hotel team in Manchester. You will receive training through the Dalata Academy to build essential hospitality skills and grow with a friendly, internal-promotions oriented team.

You will report to the Food & Beverage Manager and Operations Manager, delivering friendly and efficient service to hotel guests and supporting daily restaurant operations.

Qualifications

• Fluent English and excellent communication skills.
• Experience in hospitality or service roles is preferred.
• Ability to upsell and provide friendly guest service.

Responsibilities

• Greet regular guests by name and provide attentive service.
• Know the menu well and make beverage/food recommendations.
• Be friendly, courteous, and professional at all times.
• Upsell and maximise sales revenue where possible.
• General cleaning of bar and restaurant and serving guests.

Skills

Fluent English

Customer service

Upselling

Tools

Micros POS

Job description

Dalata Hotel Group is seeking a Food & Beverage Assistant to join our hotel team in Manchester. You will receive training through the Dalata Academy to build essential hospitality skills and grow with a friendly, internal-promotions oriented team.

You will report to the Food & Beverage Manager and Operations Manager, delivering friendly and efficient service to hotel guests and supporting daily restaurant operations.