Breakfast & Guest Service Associate – Fast-Paced F&B

Dalata Hotel Group; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all D

€60 Employee rate on rooms for all Dal

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access (Ask your HR Manager)

Development opportunities through our 

Development opportunities through our 

Staff appreciation Initiatives

Job summary

Dalata Hotel Group – Food & Beverage Assistant in Manchester. You’ll receive training through our Dalata Academy to help you learn important skills and grow, meeting experienced colleagues who can support your development; you will provide friendly and efficient service to hotel guests.

We promote from within, work as a team, upsell where appropriate and strive for guest satisfaction. This role offers a supportive environment with development opportunities, friendly colleagues and regular

Qualifications

• Previous experience in customer service roles is required.
• Excellent verbal and written communication skills.
• Ability to work well in a team and maintain a professional demeanor.
• Fluency in English is essential for guest interaction.
• Willingness to work mornings/evenings/weekends.
• Hotel/restaurant experience is advantageous.

Responsibilities

• Greet regular guests by name and provide attentive service.
• Know wine and food basics, and make informed recommendations.
• Be friendly, courteous and professional at all times.
• Upsell and maximise sales where possible.
• General cleaning and upkeep of the bar and restaurant.
• Serve guests with food and beverage orders.

Skills

Customer service

Communication

Teamwork

Fluent English

Flexible hours

Hotel experience

Job description

Dalata Hotel Group – Food & Beverage Assistant in Manchester. You’ll receive training through our Dalata Academy to help you learn important skills and grow, meeting experienced colleagues who can support your development; you will provide friendly and efficient service to hotel guests.

We promote from within, work as a team, upsell where appropriate and strive for guest satisfaction. This role offers a supportive environment with development opportunities, friendly colleagues and regular