Breakfast Host

IHG Hotels & Resorts; Oxford; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Global opportunities

Career progression

Wagestream

Meals on duty

28 days holiday (33 days with pro rata

Sick pay and life insurance

Discounts on hotels/restaurants

Retail/cinema discounts

Refer a Friend

Job summary

voco Oxford Spires is looking for a Breakfast Host/Hostess on a full-time contract to join our team. The role offers £14.31 per hour with a salary of £29,764.80 plus service charge, and responsibilities include managing reservations to optimise table turnover and revenue per available seat per hour.

Ideal candidates will have 2 years’ experience in a busy restaurant or bar, familiarity with Micros Simphony and OpenTable Pro, and the ability to lead small teams while handling guest queries with

Qualifications

• 2 years’ experience as a waiter or bartender in a busy restaurant and/or bar & experience leading small teams.
• Knowledge of Micros Simphony (POS) and OpenTable Pro (TMS) an advantage, other POS and TMS essential.
• To be confident and show natural leadership capability. Hosts should be able to articulate a restaurant and bar revenue cycle especially focussed on how to manage and retain demand.
• Experience with handling guests queries and complaints
• To be willing to learn new things and work as part of a wide hotel team

Responsibilities

• Manage the restaurant table management system and reservations to gain the greatest efficiency and maximise revenue per available seat per hour.

Skills

Waiter experience

Bartender experience

Team leadership

Customer service

Micros Simphony

OpenTable Pro

Tools

Micros Simphony (POS)

OpenTable Pro (TMS)

Job description

A fantastic opportunity for a Breakfast Host / Hostess to join our team in voco Oxford Spires on a Full-Time contract!
You will earn £14.31 per hour – £29,764.80 salary plus service charge

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
voco Oxford Spires, a stylish hotel in Oxford close to the river Thames, we are a short stroll from fascinating museums and university colleges in the city centre. At voco Oxford Spires our guest rooms offer welcoming voco flourishes.
Enjoy all-day dining in Deacons Restaurant and cocktails in Deacon’s bar with outside options for eating and drinking on the attractive terraces.
The Hotel is surrounded by gardens and if you are lucky (and quiet) you might even spot our resident family of muntjac deer.

As a Breakfast Host / Hostess, you enjoy variety and are at your best when being part of a team as well as being passionate about delivering first-rate guest service through your high-quality work. You will manage the restaurant table management system, managing reservations to gain the greatest efficiency and maximise revenue per available seat per hour.
To succeed as a Breakfast Host / Hostess, you will need:

Requirements

• 2 years’ experience as a waiter or bartender in a busy restaurant and/or bar & experience leading small teams.
• Knowledge of both Micros Simphony (POS) and OpenTable Pro (TMS) an advantage, other POS and TMS essential.
• To be confident and show natural leadership capability. Hosts should be able to articulate a restaurant and bar revenue cycle especially focussed on how to manage and retain demand.
• Experience with handling guests queries and complaints
• To be willing to learn new things and work as part of a wide hotel team

Our Breakfast Host / Hostess, enjoy a range of benefits including:

Benefits

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.