Breakfast Host & Guest Experience Lead

Intercontinental Hotels Group; Oxford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Wagestream

Meals on duty

28 days holiday per year

Life insurance

Hotel discounts worldwide

Store discounts

Refer a Friend programme

Extensive training and career growth

Job summary

voco Oxford Spires, part of the Intercontinental Hotels Group, invites a Breakfast Host/Hostess to join our busy hotel team in Oxford. You will manage restaurant table management and reservations to maximise efficiency and revenue, while delivering warm, first-rate guest service across the Deacons Restaurant and Deacon's Bar.

You'll bring 2 years' waiter or bartender experience, lead small teams, and be confident in handling guest queries and complaints.

Qualifications

• 2 years' experience as waiter or bartender in a busy restaurant/bar.
• Leadership experience with small teams.
• Knowledge of Micros Simphony POS and OpenTable Pro (TMS).
• Ability to articulate restaurant and bar revenue cycle and demand management.
• Experience handling guest queries and complaints.
• Willingness to learn and work as part of a hotel team.

Responsibilities

• Manage restaurant table management system and reservations to maximise efficiency and revenue per available seat per hour.
• Deliver first-rate guest service as part of the hotel team.

Skills

Waiter/bar staff experience

Team leadership

Guest service excellence

Revenue cycle awareness

Willingness to learn

Tools

Micros Simphony POS

OpenTable Pro (TMS)

Job description

voco Oxford Spires, part of the Intercontinental Hotels Group, invites a Breakfast Host/Hostess to join our busy hotel team in Oxford. You will manage restaurant table management and reservations to maximise efficiency and revenue, while delivering warm, first-rate guest service across the Deacons Restaurant and Deacon's Bar.

You'll bring 2 years' waiter or bartender experience, lead small teams, and be confident in handling guest queries and complaints.