Senior Breakdown Controller (AHN) 6 Month Secondment

Kelling Group Limited; Altofts; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Birthday leave

Life insurance

Employee discounts

Cycle to work scheme

Referral programme

On-site parking

Supportive team

Job summary

Kelling Group Limited is seeking a Senior Breakdown Controller for a 6-month secondment at the Access Hire team based in the UK. The role focuses on running the Technical & Breakdowns function, coaching staff, and ensuring efficient breakdown handling across the fleet.

Reporting to the Technical & Breakdowns Manager, you will liaise with depot managers, field engineers, customers, and third-party garages to drive improvements and timely issue resolution.

Qualifications

• Proven ability to train and coach a team with technical knowledge gaps.
• Strong problem-solving skills and proactive improvement mindset.
• Excellent written and verbal communication abilities.
• Good PC skills, including Outlook, Word & Excel.

Responsibilities

• Support the Technical and Breakdown team with knowledge and breakdown handling.
• Coach the team and liaise with suppliers/engineering for solutions.
• Ensure best practices are shared across the team.
• Drive innovation and process improvements for the team.
• Assist with day-to-day enquiries and logging on Syrinx.
• Allocate breakdowns to garages/engineers and monitor downtime.
• Maintain accurate records and generate breakdown reports.
• Follow Employee handbook policies; perform other duties as needed.

Skills

Technical knowledge

Team coaching

Problem solving

Communication skills

Work under pressure

PC skills

Organisational skills

Tools

Syrinx

Outlook

Excel

Word

Job description

Senior Breakdown Controller (AHN) 6 Month Secondment

6 Month Secondment

About us

Welcome to Kelling Group’sAccess Hire team– the UK’s leading hirer of MEWPs and specialist vehicles! We’ve grown massively in recent years, with over 1,000 extra vehicles now on the road and more being hired every day. That growth has opened up plenty of opportunities for career progression, training, and personal development – from customer service and workshop experience to leadership training for those who want to climb the ranks.

Based inNormanton, we supply equipment all over the UK (and now into Northern Ireland!), from vehicle-mounted cherry pickers to clients inPower, Telecommunications, Local Authorities, Utilities, and other infrastructure sectors. We specialise in modern 3.5t–7t and 4×4 vehicles fromVersaliftandCPL, so you’ll be at the heart of some exciting operations every day!

Job Function: To ensure the smooth, efficient, and cost-effective running of the Technical and Breakdown function.

Reporting to: Technical & Breakdowns Manager

Liaising with: Depot Managers, Field Service Engineers, Customers, 3 rd Party Garages etc.

The ideal candidate will be able to train, coach and support the team with technical and breakdown knowledge. They will be excellent at problem solving and will proactively identify areas for improvement, ensuring relevant action plans are put into place.

Responsibilities

• Support the Technical and Breakdown team with their knowledge and help them effectively take breakdown calls.
• Coach the team and show them how to provide solutions by liaising with the relevant suppliers/engineering support for all equipment.
• Ensure best practices are shared across the team.
• Be the conduit for innovation and process improvements for the team.
• Assist with day-to-day enquiries coming through the team.
• Logging and creation of jobs on Syrinx.
• Allocation of Van and hoist breakdowns to garages and engineers.
• Ensure vehicle downtime is kept to an absolute minimum.
• Ensure all records are maintained on Syrinx.
• Produce various reports based on breakdowns as and when required.
• Provide a high level of accuracy and detail on all records created within Syrinx.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your manager.

Requirements

• Technical knowledge to be able to assist with hoist and van breakdowns.
• Ability to train and coach a team of people with technical knowledge gaps.
• Excellent problem-solving skills.
• Excellent communication skills both verbal and written.
• Good PC skills including use of Outlook, Word & Excel.
• Excellent organisational skills.
• Ability to work well under pressure and to tight deadlines.
• Good multitasking and teamwork skills
• Ability to work well alone.

Why you’ll love working here:

• Extra leave (Birthday) – because everyone needs a break!
• Life insurance
• Employee discounts and store perks
• Cycle to work scheme
• Referral programme
• On-site parking (and yes, it’s free!)
• Supportive, fun, and fast-growing team

If you love keeping things running smoothly, solving problems on the fly, and being part of a dynamic team – we want to hear from you!