Brand Tech Leader: Front-of-House Growth (Hybrid)

Compass Group PLC; Birmingham; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Personal development

Life assurance

Pension scheme

Holiday allowance

Healthcare support app access

Wellbeing strategy

Family-friendly support

Social events

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes

Long service awards

Discount vouchers

Job summary

Compass Group plc is seeking a Brand Technology Manager to lead front-of-house technology for its brands in the UK. The role is hybrid and involves collaborating with CH&CO stakeholders to deliver innovative tech-enabled customer experiences.

You will drive adoption of EPOS, mobile apps, kiosks, digital ordering, loyalty platforms, and AI solutions, while visiting sites and engaging with clients to enable growth and operational efficiency.

Qualifications

• Proven experience in hospitality, retail or food service technology.
• Strong understanding of EPOS platforms and payment technologies.
• Experience with mobile apps, customer ordering platforms and loyalty solutions.
• Experience delivering kiosk and self-service solutions.
• Experience working with client-managed and self-deployed networks.
• Experience managing technology projects and deployments.
• Experience engaging with operational stakeholders at all levels.
• Experience presenting technology solutions to clients.

Responsibilities

• Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities.
• Act as the primary technology advisor for assigned brands and ensure front-of-house tech delivers a seamless customer experience.
• Support client meetings, reviews and presentations and help keep Compass competitive with market-leading tech.
• Monitor market trends in hospitality tech and evaluate technology partners and suppliers.
• Lead technology projects and deployments across brands and ensure standards and security compliance.
• Utilise data and reporting to drive continuous business improvement and vendor governance.

Skills

Communication

Stakeholder mgmt

Commercial awareness

Problem solving

Multi-priority management

Relationship building

Job description

Compass Group plc is seeking a Brand Technology Manager to lead front-of-house technology for its brands in the UK. The role is hybrid and involves collaborating with CH&CO stakeholders to deliver innovative tech-enabled customer experiences.

You will drive adoption of EPOS, mobile apps, kiosks, digital ordering, loyalty platforms, and AI solutions, while visiting sites and engaging with clients to enable growth and operational efficiency.