Brand Technology Manager

Compass Group PLC; Birmingham; Hybride; GBP 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Personal development

Life assurance

Pension scheme

Holiday allowance

Healthcare support app access

Wellbeing strategy

Family-friendly support

Social events

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes

Long service awards

Discount vouchers

Résumé du poste

Compass Group plc is seeking a Brand Technology Manager to lead front-of-house technology for its brands in the UK. The role is hybrid and involves collaborating with CH&CO stakeholders to deliver innovative tech-enabled customer experiences.

You will drive adoption of EPOS, mobile apps, kiosks, digital ordering, loyalty platforms, and AI solutions, while visiting sites and engaging with clients to enable growth and operational efficiency.

Qualifications

• Proven experience in hospitality, retail or food service technology.
• Strong understanding of EPOS platforms and payment technologies.
• Experience with mobile apps, customer ordering platforms and loyalty solutions.
• Experience delivering kiosk and self-service solutions.
• Experience working with client-managed and self-deployed networks.
• Experience managing technology projects and deployments.
• Experience engaging with operational stakeholders at all levels.
• Experience presenting technology solutions to clients.

Responsabilités

• Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities.
• Act as the primary technology advisor for assigned brands and ensure front-of-house tech delivers a seamless customer experience.
• Support client meetings, reviews and presentations and help keep Compass competitive with market-leading tech.
• Monitor market trends in hospitality tech and evaluate technology partners and suppliers.
• Lead technology projects and deployments across brands and ensure standards and security compliance.
• Utilise data and reporting to drive continuous business improvement and vendor governance.

Connaissances

Communication

Stakeholder mgmt

Commercial awareness

Problem solving

Multi-priority management

Relationship building

Description du poste

We want our people to love what they do and have fun. We celebrate diversity, and our inclusive culture encourages everyone to bring their whole self to work every day. Working at CH&CO gives our teams the opportunity to work across all of our brands, experiencing the variety of our business and the services we deliver. We are currently recruiting for a Brand Technology Manager, This is a Hybrid role, working with Compass Group brands and CH&CO stakeholders. Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile apps, kiosks, digital ordering, loyalty platforms, AI solutions, and other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives.

Key Responsibilities

Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities. Act as the primary technology advisor for assigned brands. Ensure front-of-house technologies deliver a seamless customer experience. Support client meetings, reviews and presentations. Work closely with the retention team to ensure Compass remains competitive and delivers market-leading technology solutions.

Market Leadership Monitor market trends and emerging hospitality technologies. Evaluate and recommend technology partners and suppliers. Maintain awareness of developments across EPOS, mobile ordering, kiosks, loyalty, digital signage, AI solutions and customer engagement technologies. Support bids, tenders and growth opportunities through technology consultation and presentations. Champion data-driven technology decisions aligned to business objectives.

Preferred Employer Act as a positive ambassador for the D&T function and Compass Group. Support knowledge sharing and collaboration across teams. Work closely with operational teams to increase technology awareness and adoption. Foster a culture of innovation and continuous improvement.

Operational Excellence Lead technology projects and deployments across assigned brands. Support transformation programmes and operational change initiatives. Work with Security, PCI, Infrastructure, Networking and Deployment teams to ensure standards are maintained. Ensure technologies integrate effectively with client or Compass-managed networks. Support rollout and optimisation of EPOS, Apps, Kiosks and digital customer journeys. Utilise data and reporting to drive continuous business improvement. Support vendors and suppliers through governance and performance management processes. Use project and task management tools, including Monday.com, to manage initiatives and priorities.

Health & Safety Comply with Compass Group Health & Safety policies and procedures at all times. Ensure safe working practices during site visits and deployments. Report hazards, incidents and risks promptly. Support colleagues and suppliers in maintaining safe working environments. Follow all client site safety requirements during installations and project activities.

Experience

• Proven experience in hospitality, retail or food service technology.
• Strong understanding of EPOS platforms and payment technologies.
• Experience of mobile applications, customer ordering platforms and loyalty solutions.
• Experience delivering kiosk and self-service solutions.
• Experience working with client-managed and self-deployed network environments.
• Experience managing technology projects and deployments.
• Experience engaging with operational stakeholders at all levels.
• Experience presenting technology solutions to internal and external clients.

Knowledge

• Understanding of front-of-house technology ecosystems.
• Knowledge of network fundamentals and connectivity requirements.
• Understanding of data security and PCI compliance principles.
• Strong appreciation of customer experience and operational workflows.

Skills

• Excellent communication and presentation skills.
• Strong stakeholder management skills.
• Commercial awareness.
• Problem-solving and analytical thinking.
• Ability to manage multiple priorities and projects.
• Strong influencing and relationship-building skills.

Benefits

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers