SmartOps Technical Lead - Hybrid Delivery & Architecture

Whitbread PLC; Dunstable; Hybrid; GBP 80,000 - 100,000; Full time

Benefits offered by this job

Healthcare (BUPA)

Pension 10% matched

Discounts: Premier Inn

Restaurant discounts

Annual incentive up to 30%

Job summary

Whitbread PLC is seeking an experienced Smart Operations Technical Lead to shape and lead the technical direction across Navigator, housekeeping and automation technology. This senior role combines delivery and architecture, overseeing the full development lifecycle and translating business needs into clear, buildable technical requirements.

You will set technical standards, manage risks, and provide oversight of integrations, while coaching engineers and aligning delivery with strategic goals.

Qualifications

• Deep knowledge of the Microsoft technology stack and experience with Microsoft-based products, platforms or services.
• Extensive experience in software development, technical architecture, solution design or a closely related technical discipline.
• Experience making or overseeing significant technical and architectural decisions.
• A strong understanding of the development process and the complete technology delivery lifecycle.
• Experience owning and managing major incidents, including stakeholder communications and restoration of critical services.

Responsibilities

• Set the technical direction across Navigator, housekeeping and automation, translating requirements into clear designs and plans.
• Oversee the full delivery lifecycle, guide architectural decisions, and manage technical risks.
• Provide technical oversight of systems integration partners and suppliers, coaching engineers.
• Bridge delivery and architecture to ensure solutions are strategically aligned and deliverable.

Skills

Microsoft stack

Software development

Technical architecture

Major incident management

Job description

Whitbread PLC is seeking an experienced Smart Operations Technical Lead to shape and lead the technical direction across Navigator, housekeeping and automation technology. This senior role combines delivery and architecture, overseeing the full development lifecycle and translating business needs into clear, buildable technical requirements.

You will set technical standards, manage risks, and provide oversight of integrations, while coaching engineers and aligning delivery with strategic goals.