Brand Specialist (Supervisor) - Khaite, Accessories

SELFRIDGES; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Selfridges Brand Specialist (Supervisor) - KHAITE, Accessories is seeking a dynamic professional to deliver exceptional customer service, share product knowledge, and train and motivate the team in brand stories and exclusives.

You will nurture client relationships and uphold Selfridges standards, while replenishing stock and collaborating across departments to sustain sales excellence in a fast-paced retail environment.

Qualifications

• All over the numbers—you will be set sales, CRM and NPS targets and will have the curiosity to learn more.
• A great communicator and brand ambassador who can deliver inspiring brand training to the team.
• Well informed and aware of competitor activity to help drive differentiation.
• Known to be a sales and service expert with a customer-first mindset.
• Collaborative—will keep your brand partner and team informed about successes, challenges and feedback.
• Approachable leader, invested in your wider team and available for coaching and requests.
• A proud shopkeeper who replenishes stock and upholds Selfridges standards.
• An example of our values, a trusted and respected colleague.

Responsibilities

• Deliver exceptional service to customers by sharing product knowledge, creating a memorable experience and effectively managing complaints.
• Inspire and motivate colleagues by sharing brand stories, newness, exclusives and training to drive sales.
• Own responsibilities beyond the role, identify opportunities to improve business, customer service and retail standards.
• Follow health and safety and security procedures to prevent stock loss and ensure a safe environment.
• Adapt to daily challenges and be flexible across departments while maintaining service excellence.
• Build and develop your own client base through outstanding personal service.

Skills

Customer service

Brand training

Communication

Sales knowledge

Job description

Brand Specialist (Supervisor) - KHAITE, Accessories

Job Introduction

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

A bit about you:

• All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven't had much first hand exposure to this data, you will have the curiosity and appetite to learn more
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

Selfridges