Brand Experience & Training Lead

Selfridges Group; City of Westminster; On-site; GBP 26,000 - 35,000; Full time

Job summary

Selfridges is seeking a Brand Specialist in London to deliver exceptional service, share product knowledge, and manage customer feedback with the aim of driving sales and brand loyalty. You will mentor colleagues, cascade training on new releases, and ensure standards across the department.

You will be responsible for replenishing stock, maintaining Selfridges standards, and growing your client base through personalised service.

Qualifications

• Experience in retail or luxury brand environment.
• Able to train colleagues and share product knowledge.
• Strong communication and storytelling skills.
• Comfortable working with sales targets and customer feedback data.

Responsibilities

• Deliver exceptional service to customers and manage complaints when they arise.
• Excite and motivate colleagues by sharing brand stories and product exclusives.
• Provide training to drive sales and maintain brand standards.
• Build and develop your client base and nurture long-term relationships.

Skills

Customer service

Sales targets

NPS awareness

Brand training

Job description

Selfridges is seeking a Brand Specialist in London to deliver exceptional service, share product knowledge, and manage customer feedback with the aim of driving sales and brand loyalty. You will mentor colleagues, cascade training on new releases, and ensure standards across the department.

You will be responsible for replenishing stock, maintaining Selfridges standards, and growing your client base through personalised service.