Brand Specialist (Supervisor) - Burberry Childrenswear

SELFRIDGES; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Selfridges in London is seeking a Brand Specialist (Supervisor) for Burberry Childrenswear to deliver exceptional service, train teams, and uphold stock and store standards.

The role focuses on sharing product knowledge, driving sales through effective training, and maintaining customer relationships while replenishing stock and upholding brand standards.

You will adapt to daily shifts, manage inquiries and complaints, ensure health and safety, and lead by example within the department.

Qualifications

• All over the numbers you will be set sales, CRM, and NPS targets to learn and grow.
• A great communicator who can deliver brand training and inspire your team.
• Well informed about competitors and market trends.
• Known to be a sales and service expert.
• Collaborative with your brand partner and team.
• Approachable leader, on hand for queries and coaching.
• A proud shopkeeper who replenishes stock and upholds Selfridges standards.

Responsibilities

• Deliver exceptional service to customers by sharing product knowledge and handling complaints effectively.
• Excite and motivate colleagues by training them on brand stories and product exclusives to drive sales.
• Understand and follow health and safety and security procedures to prevent stock loss.
• Adapt to daily challenges and work across departments with a flexible approach.
• Build and develop your client base through outstanding personal service.

Job description

Brand Specialist (Supervisor) - Burberry Childrenswear

Job Introduction

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

A bit about you:

• All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven't had much first hand exposure to this data, you will have the curiosity and appetite to learn more
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertaken, which may change from time to time, according to the needs of the business.

Selfridges